Intensity Shuttle First time setup

Hi All,
I am having a bit of grief getting the capture happening . The Media Express recognises the Shuttle and I have checked that the output of the Sony DCR HC40E is working. I have also upgraded my system with a new mother board Asus Z390-A with USB3 onboard, new CPU Intel i7 8700 and 32Gb of DDR4 2666MHz ram. All that work and no image in Log and Capture. I did find a thread in the forum about some USB/ Motherboard issues is that a possibility with my new setup? If not any ideas where I have tripped up?
Any suggestions will be greatly appreciated.
Cheers,
Richard.

What have you got the output of the camera set to?
If the frame rate is too high, the Shuttle won't see it, going by other posts the limit is 30p
50i should be the same as 25p,.... but I wouldn't bet on the Shuttle USB3 seeing that.

Have you tried setting the camera to 720p or 576p output and see if it shows up then ?