Tue Jun 18, 2019 7:23 pm
Thank you for your message, Mr. Greg Bellotte.
About SDI Cards, they are hot swap supported:
"SDI interface cards are designed to be intalled while Videohub is running and become active immediately. They do not require Videohub to be power cycled."(Installation and Operation Manual - Videohub/p.40).
On the other hand, let's try what BDS recommends:
"There should not be a reason to update the Videohub in order for the cards to be detected by the computer. Is it possible to confirm that the card(s) are the issue by swapping out a slot that is known to work and pass signal with one of the newer ones? Other than this, the videohub may need to rebooted so it can recognize the new cards so try this solution first and then the above info.
Best Regards,
T. R./
Blackmagic Design "