Davinci 16 install issues

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danmhf

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  • Joined: Tue Nov 05, 2019 11:03 am
  • Real Name: Daniel Summers

Davinci 16 install issues

PostFri Nov 08, 2019 2:27 pm

I have recently updated to v16.1 and since updating I keep getting a repeat error message and not being able to open the program. I have attached the error message that occurs and my specs which are all within the system requirements so I am puzzled at what is occurring. I have done all the obvious uninstall/reinstall and tried to reinstall the previous version I had running and the error message still repeats so it may be an internal computer issue. Any help or advice would be super helpful.

Dan
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mac specs.png
Computer Specs
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Error message resolve.png
Opening error message
Error message resolve.png (617.8 KiB) Viewed 127 times
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Shrinivas Ramani

Blackmagic Design

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Re: Davinci 16 install issues

PostSat Nov 09, 2019 8:23 am

Please look at the FAQs on how to obtain and share a diagnostic log archive and other information that can help us and other users help you: viewtopic.php?f=21&t=90190
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danmhf

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  • Real Name: Daniel Summers

Re: Davinci 16 install issues

PostThu Nov 14, 2019 4:28 pm

Shrinivas Ramani wrote:Please look at the FAQs on how to obtain and share a diagnostic log archive and other information that can help us and other users help you: viewtopic.php?f=21&t=90190


Hi Shrinivas, Thanks for replying, I have gone through the FAQs and information on how to capture the diagnostic log files but my issue is that the software itself never actually loads up and therefore I cannot access the Resolve help menu to find 'Create Diagnostic Logs on Desktop'.

I have attempted to upload this as a separate .txt or .log file however I cannot upload to the forum.

Any further help will be greatly appreciated.

Dan

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