allen1d8 wrote:Hello!
As the subject, I have 2 decklink 4k extreme 12G cards and each one installed in my PC is working fine. Once I try to install them into my PC together. They are all gone. I can't see any decklink device in the device manager and Blackmagic Media Express. I don't know where I did it wrong? I hope you guys can help me. Thank You!!!
Mainboard: ASUS WS Z390 PRO
OS: Windows 10 pro 64bit
Device: Decklink 4K Extreme 12G with Quad SDI sub card x2
Desktop Video version: v11.3 (Both card firmware updated)
Hi Allen,
So I came to give some feedback...buckle up!
I have been in a similar situation the past couple months. I was making a custom streaming box with 2 decklink duos and 2 decklink hdmi. 1 card would work perfectly. 2 or more in any combination would completely erase them from existence. I was puzzled and tried so many different things. I eventually tried them in some other custom built PC's I had access too and it worked fine!
So I started a conversation with ASUS...a lengthy, painful conversation with 3 RMA's. Finally I got some information. One engineer admitted that the board needed an added transistor to "work with blackmagic devices". I started to follow that path and complained enough that I got to some high tier support. At first they were going to bring the board in and add that transistor. Then they were trying to get me to try a different mobo (one that wouldn't even work with the CPU I had). Finally they decided to just buy back my board.
This is where I am currently at. A 3-6 week wait for a check. However in the meantime I started looking for another Z390 board. Unfortunately nothing else had the PCI-express ports that I wanted. So I went with the MSI MEG Z390 Godlike board. It just came in today and IT WORKS! I am so relieved!
So it seems like it is an issue with the ASUS board and I know this post is from August so I'm hoping maybe you have had some other luck but if not here is something you can try!
Good luck!
Seth