- Posts: 309
- Joined: Wed Jul 17, 2013 2:51 am
Linden deCarmo wrote:Given the LG compatibility issues we ran into ( https://forum.blackmagicdesign.com/viewtopic.php?f=4&t=107420 ), I wanted to upgrade the firmware to see if that would help.
Running Converters 7.4 on Dell laptop. The Device manager detects when the device is connected but the Converters app always shows no converter detected. Tried SDI to Audio, SDI to HDMI and HDMI to SDI converters. None were detected. A few weeks back, that same machine was able to detect the SDI to Audio converter.
Tried another PC and the converters were detected and upgraded.
Looking through the forum history, I see people encountering PCIe devices not being detected by the setup program and the issue being resolved by restarting the update service but I've not seen any reports of the converter app being unable to detect a converter.
is this a USB2 or USB3 port ?