BMD Devices not recognised in Mac OSX High Sierra

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Daniel Müller

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostFri Apr 20, 2018 10:49 am

Hi,

i made a new clean install and that helped.

Best

Daniel
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Scott Smith

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostFri Apr 20, 2018 12:55 pm

Tangentially related issue is that High Sierra has disabled a few protocols by default - one of which is telnet. I frequently use telnet with Videohub routing. It can also be used with Hyperdeck machine control. It is often a part of the blackmagic to computer interfacing, or a protocol used by third party software stuff. I don't know if any of the stuff under the hood of Blackmagic software actually employs telnet in the background of the software, but it wouldn't surprise me. So, you may have to enable Telnet.

In terminal, type:
brew install telnet telnetd


You may have to run this one twice, as the first effort may say that Homebrew is not installed. If so, confirm installation of Homebrew, and run it again.

If you want ftp stuff, it has also been disabled....
brew install tnftp tnftpd
Scott R Smith
BMD Stuff I use: ATEM 2-M/E, 4 x ATEM PS 4K, Broadcast Videohub, 6 Hyperdeck Pros, 4 Hyperdeck Shuttles, Multidock, Smartscope Duo, Smartview, Intensity Extreme, Decklink Studio, and lots of Miniconverters and Open Gear Converters.
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asflyboy

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostSat May 05, 2018 7:56 pm

Even though disabling SIP does work it also causes problems. After disabling my iMac restarts on it's own several times a day.

Could BlackMagic address this in a software or firmware update?
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Tony Rivera

Blackmagic Design

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostMon May 07, 2018 11:46 pm

to quote myself from just a bit ago.

Tony Rivera wrote:Xtreemtec (Daniel) was nice enough to put together a list of information for users. You can find information on this topic here.
Support: http://www.blackmagicdesign.com/support
Info: http://www.blackmagicdesign.com/company

Follow us on Instagram:
@blackmagicnewsofficial
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marcisshadow

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostWed Jun 20, 2018 10:00 pm

Fix for Intensity Shuttle USB3 on MacOS HighSierra with mid-2014 MacBook Pro: NO visits to Sys Prefs > Security & Privacy required. No root accounts required. No disabling critical system sanity routines.

This works if you haven’t updated Desktop Video in eons, and decide to go straight to 10.11 (which won’t work).

  • Use AppCleaner to remove all traces of Black Magic from system.
  • UNPLUG all devices.
  • Download Desktop Video 10.7 and install.
  • Restart.
  • Plug in. You should be prompted to update firmware. Do so.
  • Unplug, replug as prompted.
  • Run Desktop video. Confirm device is detected.
  • NOW install Desktop Video 10.11
  • Restart when prompted.
  • Tada - works.

Going from ancient Desktop Video (10.5) directly to 10.11 doesn't update the device's firmware, thus 10.11 doesn't recognise it nor provide a firmware updater for it.
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ibteeman

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostSat Jul 14, 2018 1:22 pm

I also had this problem with the intensity shuttle USB 3.0 and Mac High Sierra. I tried all of the approaches mentioned. Here is what finally worked for me: I downloaded the Desktop Video 10.9.7 version. (had tried 10.11 and 10.10). When I went through the installation for 10.9.7, a message came up that the shuttle itself needed to be updated. I had not received that message through the numerous times I tried to install 10.10 and 10.11. Once the update was completed (a minute or two) then, at least with 10.9.7, everything worked and all my software now recognized the shuttle. Hope this may help someone else
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SusieQ

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostSat Sep 29, 2018 7:53 pm

I have the UltraStudio Mini Recorder and it won't be recognized on macOS High Sierra 10.13.6 on a MBP Retina 15-inch Mid 2014. I've tried the many fixes here (system integrity disabled, allow all apps to run) and installed and uninstalled practically every version. I haven't seen it at any point give me a prompt to 'allow' black magic design. Obviously an expensive device that I don't want to throw in the junk pile and have to switch to cables and adapters to try to get video from Canon HV20 DV to MBP (which some people say works and others say doesn't work). I originally bought the BM device when my old laptop stopped working and I lost the mini firewire connection on it to go directly to the camera. Frustrated, out of ideas, and don't want to have to spend more when I already spent a lot for this device. How do I make it work? Not really excited about going back to an old OS and losing the state of all my other apps either. HELP!!!
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Drew Lahat

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostWed Nov 14, 2018 8:41 pm

Hi,
Looking into buying an old(er) used HD-SDI Decklink card for my home-edit High Sierra Mac. Are those issues still happening, or these are rare exceptions nowadays?
Are they linked to specific or older hardware? (Doesn't seem so.)

You'd think that by now the current drivers would be up-to-date and properly code-signed with Apple...
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Jay Soriano

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostMon Oct 21, 2019 1:51 pm

Blackmagic Intensity Shuttle Thunderbolt not being detected by Desktop video running High Sierra 10.13.6 on a MBP 2011. As others stated, it can be detected by my MacBook Pro system report. Device lights up inside. I went through the exact step below and allowed in System Preferences but still no detection. Reinstall, uninstall of different versions of Desktop Video.

"Once the system is fully up, go to the System Preferences▸Security & Privacy▸General and Allow the Blackmagic Design system software".

Any other suggestions? For those who have theirs working, what firmware version do you have for your Intensity Shuttle Thunderbolt? Mine shows as firmware 5.2.
2011 15" Macbook Pro 2.4 GHz i7
macOS Sierra 10.12.3
AMD 6770M 1GB
16GB RAM
DaVinci Resolve 12.5.4
Sonnet Fusion PCIe Thunderbolt 2 SSD Flash Drive
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Xtreemtec

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostMon Oct 21, 2019 3:26 pm

You need to trigger a FW update. 5.2 is a very old firmware as it should be the same FW number as the software..

I only figured out how to do this under windows. I dont have MAC's ;)

But there is a tool under windows that is checking the Firmware of the devices and if out of sync of the software will prompt for a FW update.
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV Trailer, ATEM TVS HD, 1M/E 4K, 4M/E Broadcast Studio 4K, Hyperdeck Studio Mini, Ursa Broadcast 4K, 4K fiber converters with Sony Control
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Jay Soriano

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostMon Oct 21, 2019 6:30 pm

Thanks Daniel. Do you(or others as well please chime in) happen to know which Desktop Video versions have the firmware updates? I've read posts where it would ask to update the firmware. Wish there was an easy way to do this. Will check at work if our Mac mini with El Captian will see the card with Desktop Video. Thank you.
2011 15" Macbook Pro 2.4 GHz i7
macOS Sierra 10.12.3
AMD 6770M 1GB
16GB RAM
DaVinci Resolve 12.5.4
Sonnet Fusion PCIe Thunderbolt 2 SSD Flash Drive
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Xtreemtec

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostMon Oct 21, 2019 8:41 pm

Every version of desktop video Should trigger a FW update. As the hardware can not communicate with Desktop video if the FW is different. ;)

In windows there is a background tool keeping track of this.
Called: Blackmagic Software Updater & DesktopVideoUpdater

In windows they are also available in the folder were Desktop video is installed. But i don't know about mac.. The Only Apple i got is an iPhone. :lol:
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV Trailer, ATEM TVS HD, 1M/E 4K, 4M/E Broadcast Studio 4K, Hyperdeck Studio Mini, Ursa Broadcast 4K, 4K fiber converters with Sony Control
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Jay Soriano

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostMon Oct 21, 2019 8:58 pm

Thank you again. Any Mac users care to reply on this firmware updates?
2011 15" Macbook Pro 2.4 GHz i7
macOS Sierra 10.12.3
AMD 6770M 1GB
16GB RAM
DaVinci Resolve 12.5.4
Sonnet Fusion PCIe Thunderbolt 2 SSD Flash Drive
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Jay Soriano

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostTue Oct 22, 2019 1:31 am

Just tested it on a Mac Mini with El Capitan OS with Desktop Video 10.9.5 and 10.8.1. Same result: able to be detected by Mac but not Desktop Video. What would be the best way to update the firmware on a Mac? Going through EVERY Desktop Video version is ridiculous.
2011 15" Macbook Pro 2.4 GHz i7
macOS Sierra 10.12.3
AMD 6770M 1GB
16GB RAM
DaVinci Resolve 12.5.4
Sonnet Fusion PCIe Thunderbolt 2 SSD Flash Drive
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Xtreemtec

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostTue Oct 22, 2019 9:05 am

It is not necesary to go trough all versions.

Just need to find the Updater and start it manually.

I'm not sure it works with Mac and were it leaves all program software and includes. Find that folder!!

Here is a screenshot of the same folder in Windows.

I think you need CheckVersionPCI.xxx to manual start a check. ;)
desktopvideo.png
desktopvideo.png (42.81 KiB) Viewed 11 times
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV Trailer, ATEM TVS HD, 1M/E 4K, 4M/E Broadcast Studio 4K, Hyperdeck Studio Mini, Ursa Broadcast 4K, 4K fiber converters with Sony Control
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