Startup now hanging at "Loading Fairlight Console"

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jrb101

  • Posts: 11
  • Joined: Mon Sep 24, 2018 10:16 am
  • Real Name: Jon Baker

Startup now hanging at "Loading Fairlight Console"

PostSun Oct 14, 2018 8:48 am

Hi,

Up until 2 days ago Resolve (15.1.1.005) was working fine on my Windows 10 PC.
All of a sudden it won't start up anymore and just hangs at the load screen (the Fairlight bit specifically).
I first assumed that it was a Windows update that had killed it, but checking the update history I haven't had any significant updates in the last week.
I've tried reinstalling Resolve (both 15.1.1 and rolling back to 15.1) and it's not helped, with the same hang happening. I've also manually cleared any "ProgramData/AppData" folders inbetween reinstalls to get a clean install, but that hasn't helped either!

Something has clearly changed on my system config that has caused the issue, but I can't think of anything that has!

The log file and nfo file can be found here:
https://www.dropbox.com/sh/v35nxkblly13 ... NRkca?dl=0

I'm also aware that my machine is very low powered for Resolve, but up to this point it's been running fine for what I need (simple edits, audio clean-up, mild grading and overlays for YouTube guitar content), so I'd like to get back to using it.

Cheers,
Jon Baker

Sent from my LG-H840 using Tapatalk
Jon Baker
Current System: AMD Ryzen 2200G w/2GB Vega 8 APU/GPU, 16GB RAM (14GB available), Win 10, Resolve Studio 15.1.2, Olympus PEN EPL6, Takstar SGC598 microphone.
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Phil O'Dea

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  • Joined: Sun May 29, 2016 9:29 am
  • Location: London

Re: Startup now hanging at

PostSun Oct 14, 2018 12:55 pm

I've exactly the same problem with my Windows 10 system, which happened on the 13th Oct. It was working perfectly in the 12th. I tried all the same things as Jon Baker with no luck. I've also noticed that the database won't connect using the SQL database manager.

Any advise welcomed?

Cheers
Phil
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jrb101

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  • Joined: Mon Sep 24, 2018 10:16 am
  • Real Name: Jon Baker

Re: Startup now hanging at "Loading Fairlight Console"

PostMon Oct 15, 2018 8:35 pm

Update:
After a totally clean uninstall of Resolve (including registry entries, all local files etc.) and a reinstall, Resolve successfully started after doing the welcome screen setup.
The first thing it did appeared to be a scan of my VSTs (or that's what I could see) and a "allow Fusion through firewall" dialog (which I accepted) and then it ran fine.
However, I thought I'd check if this fixed the loading problem by quiting and restarting, and unfortunately the hang at the Fairlight part of the splash screen is back.

I tried disabling my firewall (briefly) and I also tried moving/renaming my VST folders and my OFX folders (in case that was interfering) but that didn't help either.

Any help would be really appreciated, as right now my Vegas Pro 16 editor is more stable than Resolve (as it actually runs ) and that's notoriously buggy software!

Sent from my LG-H840 using Tapatalk
Jon Baker
Current System: AMD Ryzen 2200G w/2GB Vega 8 APU/GPU, 16GB RAM (14GB available), Win 10, Resolve Studio 15.1.2, Olympus PEN EPL6, Takstar SGC598 microphone.
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jrb101

  • Posts: 11
  • Joined: Mon Sep 24, 2018 10:16 am
  • Real Name: Jon Baker

Re: Startup now hanging at "Loading Fairlight Console"

PostThu Oct 18, 2018 9:59 pm

Ok, so I finally fixed the issue - I'll post here in case anyone it helps anyone else stuck at the loading splash screen.

The issue turned out to be Windows Firewall blocking Resolve's inbound requests. I was rather surprised that:
a) Resolve was asking for inbound access (but I'm assuming that it creates its own server and then connects the various program modules to that?)
b) The Windows Firewall settings had changed as I had not changed anything myself.

In order to fix this, I needed to go into the advanced firewall settings (the basic settings don't allow for the required level of detail!) and manually allow all of the inbound Blackmagic processes to access private, public and domain on my PC. It was set on "private" only. I don't know whether it needs all of the options, or just something other than private, but I haven't had the time (or inclination) to try other combinations.

As is, it's working well again - shame I accidentally deleted all my databases (without a backup ) whilst trying to fix it. Nevermind... At least I'd only created 2 YouTube projects before the whole issue occured so I've not lost much .

Sent from my LG-H840 using Tapatalk
Jon Baker
Current System: AMD Ryzen 2200G w/2GB Vega 8 APU/GPU, 16GB RAM (14GB available), Win 10, Resolve Studio 15.1.2, Olympus PEN EPL6, Takstar SGC598 microphone.
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Phil O'Dea

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  • Joined: Sun May 29, 2016 9:29 am
  • Location: London

Re: Startup now hanging at

PostMon Oct 22, 2018 8:21 pm

Top man Jon,

Seems like it was my firewall also. I am using Bullguard and it some how it had started blocking Resolve all by itself. Just saved me a load of hassle as I was just about to install Resolve 15 on a Linux system so I could finish a grade.

Thanks for the heads up.

Happy colouring
Phil
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Danny Field

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  • Joined: Thu Jun 12, 2014 10:47 am

Re: Startup now hanging at

PostMon Oct 22, 2018 11:41 pm

Great! Gonna try this as well. I've been having to resort to Resolve 14 as it would hang on the starting screen for 15 minutes. I had previously allowed the firewall to allow it, but will check the incoming ports to make sure.

I'm using Norton 360 and even though it's allowing it through, maybe there is a hidden settings somewhere else. I've even tried disabling it for the time being and it was still stalling, but I'll check again.

UPDATE: Nope. Same thing. Stuck on 'looking for control surfaces' even though I've done the above. Guess I'm still back to using Resolve 14. It's so weird.

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