Intensity Shuttle not detected after broken update

Do you have questions about Desktop Video, Converters, Routers and Monitoring?
  • Author
  • Message
Offline

AnthonyR

  • Posts: 2
  • Joined: Fri Dec 14, 2018 2:32 am
  • Real Name: Anthony Rizzuto

Intensity Shuttle not detected after broken update

PostFri Dec 14, 2018 2:41 am

Hi folks, I was updating the software for my Intensity Thunderbolt, via a dialog box that popped up, when the power was cut to my thunderbolt dock that the unit is connected through, interrupting the update.
Following this, the device is not detected via the system preferences Desktop Video app.

I have tried
- Uninstalling Desktop video
- Downloading and installing latest Desktopvideo
- Various restarts and shutdowns

No joy. Unit worked perfectly on the iMac prior to this happening.

Any suggestions??
Offline

AnthonyR

  • Posts: 2
  • Joined: Fri Dec 14, 2018 2:32 am
  • Real Name: Anthony Rizzuto

Re: Intensity Shuttle not detected after broken update

PostMon Jan 14, 2019 2:12 am

Help! Is my Shuttle dead??

Return to Post Production

Who is online

Users browsing this forum: No registered users and 2 guests