Da Vinci Resolve Lite crashes on start up

Get answers to your questions about color grading, editing and finishing with DaVinci Resolve.
  • Author
  • Message
Offline

agitator

  • Posts: 1
  • Joined: Thu Apr 11, 2013 12:33 am

Da Vinci Resolve Lite crashes on start up

PostThu Apr 11, 2013 12:38 am

Hi

I just downloaded the Lite version. On installing and restarting my computer, I have tried running it a few times. But it crashes on start up, during loading.

" Problem Event Name: APPCRASH
Application Name: Resolve.exe
Application Version: 0.0.0.0
Application Timestamp: 51592614
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.40219.325
Fault Module Timestamp: 4df2bcac
Exception Code: 40000015
Exception Offset: 00000000000761c9
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 4105
Additional Information 1: 5029
Additional Information 2: 5029925d2fe932876f484d3984e06513
Additional Information 3: dcf3
Additional Information 4: dcf307714a883f134cb7d25afc81cc4d
"

My Computer specs are :

Windows 7 Professional
Dell Studio XPS 9100
Intel i7 960@3.2Ghz
RAM 12
AMD Radeon HD6700 Series.


Thanks !
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 7823
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Da Vinci Resolve Lite crashes on start up

PostWed Apr 17, 2013 1:27 am

As per the Resolve Windows Config guide, only NVIDIA GPU cards are supported in Windows. Resolve is crashing because you do not have an NVIDIA GPU card.

We did announce at NAB that V10 of Resolve will support OpenCL on Windows. That will allow the possibility of AMD cards to work.
Dwaine Maggart
Blackmagic Design DaVinci Support
Offline

timsch

  • Posts: 1
  • Joined: Wed Apr 24, 2013 9:39 pm

Re: Da Vinci Resolve Lite crashes on start up

PostWed Apr 24, 2013 9:43 pm

so, what do we do if we have an AMD processor and have downloaded Resolve lite? Are we able to fix it, is there a patch? Is 10 available now and support AMD?
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 7823
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Da Vinci Resolve Lite crashes on start up

PostWed Apr 24, 2013 9:53 pm

No, Resolve currently won't work on Windows with an ATI/AMD card. The only way to make it work is to use a supported CUDA capable NVIDIA card or cards, as described in the Windows Resolve Config guide.

V10 is currently slated for release in Quarter 3 of this year.
Dwaine Maggart
Blackmagic Design DaVinci Support
Offline

ironman

  • Posts: 2
  • Joined: Sat May 25, 2013 1:42 pm

Re: Da Vinci Resolve Lite crashes on start up

PostSat May 25, 2013 5:05 pm

How is it able to run on a mac with an AMD card then? surely there should be a way?! Stuck at a dead end here. I recently learnt the program but now i'm unable to actually see if the course was worth it because i can't run the program. I just don't understand how it can work in a mac with an amd card but not in a pc with on-board intel graphics and an amd card
Offline

sworcester

  • Posts: 1
  • Joined: Tue May 28, 2013 8:40 pm

Re: Da Vinci Resolve Lite crashes on start up

PostTue May 28, 2013 8:42 pm

In the FAQ, it says this

What is the best GPU to use for a single GPU Resolve system?
DaVinci Resolve uses CUDA technology for real time processing, and so typically an NVIDIA GPU with more CUDA cores and memory, will result in faster performance.

Resolve can also use the OpenCL technology available on NVIDIA and AMD GPUs but will default to CUDA if possible for better performance. Single GPU configurations (we call them 'Shared') use the same GPU for image processing as well as for the GUI and if you plan on using this configuration you should select the fastest GPU you can. Please refer to the latest Mac or Windows configuration guide for details.

Was that premature or Lite doesn't support the same?
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 7823
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Da Vinci Resolve Lite crashes on start up

PostTue May 28, 2013 8:52 pm

Resolve has only ever supported AMD/ATI GPU's in Mac using OpenCL. If you look in the Windows Resolve Config guide, you will see it specifies only NVIDIA GPU's are supported.

That said, in the Resolve V10 release, coming in Q3, we intend to support AMD cards on Windows Resolve as well.
Dwaine Maggart
Blackmagic Design DaVinci Support
Offline

navarretejason27

  • Posts: 1
  • Joined: Wed Aug 21, 2013 4:43 pm

Re: Da Vinci Resolve Lite crashes on start up

PostWed Aug 21, 2013 4:50 pm

Is there going to be a Davinci Resolve 10 Lite available soon, i only ask because. I have a AMD/ATI GPU and want to order the Pocket Cinema Camera. I currently run Adobe CC Apps
Offline

Peter Chamberlain

Blackmagic Design

  • Posts: 9889
  • Joined: Wed Aug 22, 2012 7:08 am

Re: Da Vinci Resolve Lite crashes on start up

PostThu Aug 22, 2013 2:55 pm

There will be a Mac and Windows Lite released at the same time as the full versions, in Q3.
Peter
DaVinci Resolve Product Manager
Offline

new_resolve123

  • Posts: 8
  • Joined: Sat Aug 24, 2013 9:11 am

Re: Da Vinci Resolve Lite crashes on start up

PostSat Aug 24, 2013 9:24 am

I just downloaded Davinci Resolve Lite on a windows with Radeon graphics.
You know what happened, it failed and did not start up!

When is Resolve 10 coming out!
Please tell me. And will it have the same problem (some forums indicate that it will woks on widows with radeon graphics.)

Again, when is Resolve 10 coming out! :roll:
and will it have the same problem

Thanks in advance :)
Offline

gr8pics

  • Posts: 128
  • Joined: Mon Oct 14, 2013 10:45 pm
  • Location: Oslo, Norway

Re: Da Vinci Resolve Lite crashes on start up

PostSun Nov 03, 2013 2:40 pm

Macbook air 2013 Intel HD Graphics 5000 1024 MB, not supported either?
I run FCPX easy on this, any updates here?
Chris D
www.medicall-app.com
Offline

David Dearing

  • Posts: 152
  • Joined: Sat Nov 02, 2013 9:25 pm

Re: Da Vinci Resolve Lite crashes on start up

PostSun Nov 03, 2013 4:03 pm

The V10 Beta version is available for download. Does this version include AMD card support?
David Dearing
DJI Mavic Pro
BMPCC w/12-35mm Lumix HD
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 7823
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Da Vinci Resolve Lite crashes on start up

PostWed Nov 06, 2013 9:11 pm

MacBook Air not supported by Resolve.

V10 Beta does have Windows AMD graphics support.
Dwaine Maggart
Blackmagic Design DaVinci Support
Offline

bodybyvi

  • Posts: 16
  • Joined: Thu Oct 24, 2013 5:20 pm

Re: Da Vinci Resolve Lite crashes on start up

PostThu Nov 07, 2013 11:15 am

thats is really awesome. i found some problem with my windows but now everything is okay. thanks.
Offline

Haerinator

  • Posts: 1
  • Joined: Mon Jun 23, 2014 6:45 am

Re: Da Vinci Resolve Lite crashes on start up

PostMon Jun 23, 2014 6:48 am

Will resolve V10 have a lite version or some sort of free download that is capable of AMD card support?
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 7823
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Da Vinci Resolve Lite crashes on start up

PostMon Jun 23, 2014 6:27 pm

That's been available since V10 was released. But not EVERY AMD card in existence is supported. And you need to have the AMD Catalyst driver package installed to make AMD cards work with Resolve.

Details are in the Resolve Windows Config guide.
Dwaine Maggart
Blackmagic Design DaVinci Support
Offline

visualmauz

  • Posts: 1
  • Joined: Fri Jun 27, 2014 9:33 am

Re: Da Vinci Resolve Lite crashes on start up

PostFri Jun 27, 2014 9:40 am

Hi

I have the same problem with Mac Os x 10.6.8 2.5 Ghz Intel core duo (4GB 667 Mhz DDR2 SDRAM)
Graphic Card:
GeForce 8600M GT
VRAM : 512 MB
NVIDIA (0x10de)

this is the error:

Process: launchd [285]
Path: /Applications/DaVinci Resolve.app/Contents/MacOS/Resolve
Identifier: com.blackmagic-design.DaVinciResolve
Version: ??? (???)
Code Type: X86-64 (Native)
Parent Process: launchd [135]

Date/Time: 2014-06-27 11:28:19.717 +0200
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 27860 sec
Crashes Since Last Report: 1
Per-App Crashes Since Last Report: 1
Anonymous UUID: 7541CA4F-52C2-4190-B81B-D2493549C81C

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0xfffffffffffffff8
Crashed Thread: Unknown

Backtrace not available

Unknown thread crashed with X86 Thread State (64-bit):
rax: 0x0000000000000055 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x0000000000000000
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff5fc01028 rfl: 0x0000000000010203 cr2: 0xfffffffffffffff8

Binary images description not available


Model: MacBookPro4,1, BootROM MBP41.00C1.B03, 2 processors, Intel Core 2 Duo, 2.5 GHz, 4 GB, SMC 1.27f1
Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 512 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 2 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: FUJITSU MHY2250BH, 232,89 GB
Parallel ATA Device: MATSHITADVD-R UJ-867
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000 / 2
USB Device: BCM2045B2, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x820f, 0x1a110000 / 4
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0231, 0x5d200000 / 3
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000 / 2

Thank you!!

MAuro
Offline

Peter Chamberlain

Blackmagic Design

  • Posts: 9889
  • Joined: Wed Aug 22, 2012 7:08 am

Re: Da Vinci Resolve Lite crashes on start up

PostSat Jun 28, 2014 3:40 am

Please refer to the config guides which detail what will work. This config above is not viable for Resolve.
DaVinci Resolve Product Manager
Offline

violetskye

  • Posts: 3
  • Joined: Tue Apr 09, 2019 6:19 am
  • Real Name: Farrah F ALHASHEM

Re: Da Vinci Resolve Lite crashes on start up

PostTue Apr 09, 2019 6:22 am

I have macbook pro 13 inch 2017 and macos mojave 10.14.4
installed da vinci 16 like 100 times and it keeps crashing and i dont know what to do
it says error to save then now it does not even open
i lost what i have edited it
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 7823
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Da Vinci Resolve Lite crashes on start up

PostThu Apr 18, 2019 1:09 am

For diagnosing Resolve related issues, you can provide us with a couple of important files. One is the Resolve CaptureLogs file, which will contain Resolve log information. Another is your Mac System Profile information in a .spx file, which will provide additional Mac specific log info, plus information on your specific hardware and driver versions.

For the CaptureLogs file, open a Finder window, and navigate to the /Library/Application Support/Blackmagic Design/DaVinci Resolve folder and double click CaptureLogs. That will place a .zip file on your desktop.

For the .spx file, click on the Apple icon in the upper left of the display and select "About This Mac". Then click on System Report. In the System Information menus at the top of the display, select the File menu, then Save.
Dwaine Maggart
Blackmagic Design DaVinci Support
Offline

violetskye

  • Posts: 3
  • Joined: Tue Apr 09, 2019 6:19 am
  • Real Name: Farrah F ALHASHEM

Re: Da Vinci Resolve Lite crashes on start up

PostThu May 02, 2019 9:38 pm

I have exported my file normally but the subtitles did not show on the exported file ? what is wrong with this ? why ?

Return to DaVinci Resolve

Who is online

Users browsing this forum: Baidu [Spider], Bing [Bot], Cary Knoop, Google [Bot], MikeRitchey and 76 guests