- Posts: 17
- Joined: Sun Apr 23, 2023 6:50 pm
- Real Name: Doug Floyd
I have a new Windows 11 Pro PC, with all of the Windows Updates applied, and no other new hardware or software installed on a “Brand New”, “Just out of the box PC”. When I install a Decklink Duo2 PCI card and load the most current Desktop Video 12.4.2 software, Windows Crashes with Bugcheck Errors. When I “Uninstall” the Desktop Video 12.4.2 software the “Bugcheck Errors Stop”.
Upon Analyzing the Windows Memory.dmp file, the results show:
1. Bug Check error 0x133
2. Unable to load BlackmagicIO.sys
3. Identifying BlackmagicIO.sys having an unknown function (BlackmagicIO!unknown)
The results of WinDbg analysis below, showing just lines containing text “Blackmagic”
Note: Full Memory.dmp and or WinDbg analysis is available upon request.
Unable to load image \SystemRoot\System32\drivers\BlackmagicIO.sys, Win32 error 0n2
Value: 0x133_ISR_BlackmagicIO!unknown_function
fffffe03`4f226940 fffff806`649f6c7e : ffffbb0f`2c1b6f20 ffffbb0f`15366500 00000000`00000000 fffff806`649d8d72 : BlackmagicIO+0x51e1f
fffffe03`4f226970 fffff806`649e0b0e : ffffbb0f`1e3e5140 ffffbb0f`2c1b6f20 00000000`00000000 fffff806`62dc7600 : BlackmagicIO+0x26c7e
fffffe03`4f2269a0 fffff806`649e3496 : ffffbb0f`15366510 fffffe03`4f227030 fffffe03`4f227030 ffffbb0f`15366510 : BlackmagicIO+0x10b0e
fffffe03`4f2269d0 fffff806`64a228b2 : 000044f0`f1c17418 fffff806`64a20eab 00000000`00000028 fffffe03`4f226b40 : BlackmagicIO+0x13496
fffffe03`4f226a30 fffff806`64a1f55b : ffffbb0f`24e48c30 ffffbb0f`0e3e8ce0 000044f0`dff17908 000044f0`f1c17418 : BlackmagicIO+0x528b2
fffffe03`4f226a60 fffff806`64a1f807 : 00000000`00000000 00000000`00000000 fffffe03`4f226b90 00000000`00000008 : BlackmagicIO+0x4f55b
fffffe03`4f226a90 fffff806`64a265aa : ffffbb0f`200e86f0 fffff806`00021750 ffffbb0f`0e3e8be0 00000000`00000000 : BlackmagicIO+0x4f807
fffffe03`4f227000 fffff806`62dc6fa3 : ffffbb0f`200e88d0 000044f0`f1c17418 00000000`00000000 ffffbb0f`200e86f0 : BlackmagicIO+0x565aa
SYMBOL_NAME: BlackmagicIO+51e1f
MODULE_NAME: BlackmagicIO
IMAGE_NAME: BlackmagicIO.sys
FAILURE_BUCKET_ID: 0x133_ISR_BlackmagicIO!unknown_function
I’ve been working with Blackmagic (408) 954-0500 support for over 3 weeks and they are out of suggestions on what to do. I need someone in Blackmagic Developer Support to help fix this problem!
Has Blackmagic certified the Desktop Video 12.4.2 software to work on Windows 11 Pro?
!!!!!HELP!!!!!
Doug F.
Upon Analyzing the Windows Memory.dmp file, the results show:
1. Bug Check error 0x133
2. Unable to load BlackmagicIO.sys
3. Identifying BlackmagicIO.sys having an unknown function (BlackmagicIO!unknown)
The results of WinDbg analysis below, showing just lines containing text “Blackmagic”
Note: Full Memory.dmp and or WinDbg analysis is available upon request.
Unable to load image \SystemRoot\System32\drivers\BlackmagicIO.sys, Win32 error 0n2
Value: 0x133_ISR_BlackmagicIO!unknown_function
fffffe03`4f226940 fffff806`649f6c7e : ffffbb0f`2c1b6f20 ffffbb0f`15366500 00000000`00000000 fffff806`649d8d72 : BlackmagicIO+0x51e1f
fffffe03`4f226970 fffff806`649e0b0e : ffffbb0f`1e3e5140 ffffbb0f`2c1b6f20 00000000`00000000 fffff806`62dc7600 : BlackmagicIO+0x26c7e
fffffe03`4f2269a0 fffff806`649e3496 : ffffbb0f`15366510 fffffe03`4f227030 fffffe03`4f227030 ffffbb0f`15366510 : BlackmagicIO+0x10b0e
fffffe03`4f2269d0 fffff806`64a228b2 : 000044f0`f1c17418 fffff806`64a20eab 00000000`00000028 fffffe03`4f226b40 : BlackmagicIO+0x13496
fffffe03`4f226a30 fffff806`64a1f55b : ffffbb0f`24e48c30 ffffbb0f`0e3e8ce0 000044f0`dff17908 000044f0`f1c17418 : BlackmagicIO+0x528b2
fffffe03`4f226a60 fffff806`64a1f807 : 00000000`00000000 00000000`00000000 fffffe03`4f226b90 00000000`00000008 : BlackmagicIO+0x4f55b
fffffe03`4f226a90 fffff806`64a265aa : ffffbb0f`200e86f0 fffff806`00021750 ffffbb0f`0e3e8be0 00000000`00000000 : BlackmagicIO+0x4f807
fffffe03`4f227000 fffff806`62dc6fa3 : ffffbb0f`200e88d0 000044f0`f1c17418 00000000`00000000 ffffbb0f`200e86f0 : BlackmagicIO+0x565aa
SYMBOL_NAME: BlackmagicIO+51e1f
MODULE_NAME: BlackmagicIO
IMAGE_NAME: BlackmagicIO.sys
FAILURE_BUCKET_ID: 0x133_ISR_BlackmagicIO!unknown_function
I’ve been working with Blackmagic (408) 954-0500 support for over 3 weeks and they are out of suggestions on what to do. I need someone in Blackmagic Developer Support to help fix this problem!
Has Blackmagic certified the Desktop Video 12.4.2 software to work on Windows 11 Pro?
!!!!!HELP!!!!!
Doug F.