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Can' see some ports after Windows Update

PostPosted: Thu Sep 12, 2019 4:29 pm
by ugurmustafa
Hi,

I am trying to build a capture module using Blackmagic Decklink SDK 11.2. I am using Decklink Duo 2, it has 4 ports, and I was able to use these 4 ports but after my computer updated itself. I can see just 2 port of the device in Blackmagic Media Express. So I cannot see 3rd and 4th ports of the device. My operating system is Windows 10. Do you have any suggestions for this situation.

Re: Can' see some ports after Windows Update

PostPosted: Thu Sep 12, 2019 9:22 pm
by Xtreemtec
Did you reboot the Machine?? This is crucial!!

Did you get a POPUP saying Firmware update needed?
If not. Hit CTRL ALT DEL > Task Manager >
find the Processes :: Blackmagic Software Updater And DesktopVideoUpdater..
Restart those processes because it will trigger an Updater. Which needs to update the firmware in the card to the same version as the software,. ;)

Re: Can' see some ports after Windows Update

PostPosted: Fri Sep 13, 2019 6:28 pm
by Ian Morrish
Or the device has been set back to a pair of Key & Fill outputs.
In desktop video, select the first one and check the Connectors Tab that it is only assigned to one of the SDI outputs, not 1 & 2.