Blackmagic Download/Support Website Improvements

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totalvamp

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  • Joined: Tue Jun 04, 2019 5:30 pm
  • Real Name: Michael de Wal

Blackmagic Download/Support Website Improvements

PostTue Aug 11, 2020 12:25 am

This is a bit of a rant/list of improvements that have to be made to the website.
Currently it's really hard to find anything in the weird UI on the support website, making it difficult for example the find the braw player, certain versions of resolve etc.

I really think that there should be a decent designed download page that is not just a tiny list on the left. Why is there not just a few categories with:

Davinci Resolve
Video Assist
Camera Assist
RAW Support
ATEM
FUSION
etc

Which, when clicked, show a list of all the versions.

I struggle every time I try to download something from the website.

Something like this:

bm-layout.PNG
bm-layout.PNG (274.7 KiB) Viewed 647 times
System:
AMD Ryzen 9 5950X
64GB Trident Z 2933Mhz
RTX 3090
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Jim Simon

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Re: Blackmagic Download/Support Website Improvements

PostSat Aug 15, 2020 4:43 pm

Nice design.
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randyd

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  • Location: Texas
  • Real Name: Randy Dees

Re: Blackmagic Download/Support Website Improvements

PostTue Aug 18, 2020 3:22 am

Just got a BMD PCC6K. Tried searching for the manual, couldn't find it easily. I had to pull out the welcome pamphlet and scan the QR code to find it easily. I still need to install all of the software.

Then I can Start on the ATEM mini.
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totalvamp

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  • Real Name: Michael de Wal

Re: Blackmagic Download/Support Website Improvements

PostTue Aug 18, 2020 10:04 pm

randyd wrote:Just got a BMD PCC6K. Tried searching for the manual, couldn't find it easily. I had to pull out the welcome pamphlet and scan the QR code to find it easily. I still need to install all of the software.

Then I can Start on the ATEM mini.


it can be quite cumbersome yes, more often than not you end up scrolling through a massive list trying to find a specific version
System:
AMD Ryzen 9 5950X
64GB Trident Z 2933Mhz
RTX 3090
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Jan Valk

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  • Location: Netherlands Europe
  • Real Name: Jan Valk

Re: Blackmagic Download/Support Website Improvements

PostSat Aug 22, 2020 11:50 am

After purchasing and recieiving my Atem Mini Pro the documentation told me to download the stratup and control software from the website. There was no direct link to the software so the search began. The software needed is not named properly so I had no clue what to download. In addition almost all recent downloads were called "updates" on the website. For me an update is something you download after installing the software. Now I found out at Black Magic it means you'll get a complete installer of everyting. Again very unclear.
I bought the Atem Mini Pro to:
Change from editing to live switching and decrease my post time a lot.
Increase my easy camera choosing and broadcast quality.

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