- Posts: 416
- Joined: Fri Nov 02, 2012 5:37 pm
Mr. Petty...As an early adopter to the BMCC, I would like to make a very simple request of you. Can you PLEASE communicate with your customers regarding the future of the BMCC and firmware updates? I truly do not understand your lack of willingness to communicate with us regarding this long standing list of needs for your product we have all bought into. Since I purchased the BMCC (which, by the way, I pre ordered MONTHS before final release), I have watched you de-value my investment by 30%, and then appear to leave that product behind while you pour energy into new cameras. While I am pleased to see your willingness to push the envelope and expand your company into this new product line, I cannot help but feel that you are leaving us, your customers, behind with the BMCC. We bought into your company with these purchases, and would like to feel that we are being treated HONESTLY with regards to the future of these cameras.
Since release, this community has provided you with feedback regarding NECESSARY improvements to make this camera top notch. Things like VU meters, Adjustable White Balance, Professional Audio (as stated in your marketing), Drive space indicators, a properly colored rec709 lut in camera, etc have all been requested and REQUIRED by owners to truly make this camera usable in our market. While it is understandable that these things could take time to implement, what is not understandable is WHY YOU WILL NOT COMMUNICATE WITH US on these requests. NO ONE from your company has let us know if ANY of these are possible with this camera, or if you are even working on it. At this point, since the last 2 firmware releases, it is becoming apparent that you are not. Why should I, as a customer, support you further on new products when I do not feel you are supporting me with the BMCC?
The lack of communication is my biggest complaint with this product, and company right now. Even Jim Jannard, founder of RED will jump in on forums to let his customers know what to expect from them. Jim will personally answer requests, because he knows to keep customers loyal, you have to be open. Case in point....a month ago I started dialog with your company regarding the problems with the in-camera rec709 lut. Reds are not red....and this was finally confirmed in an email by one of your techs. (they also suggested using a different camera until this was resolved.) I was told you are working on it. After that email....nothing more. No follow ups, no appearance that you are addressing it. NO mention of a fix coming soon in the forums.....nothing. While we hear that you acknowledge there are problems, and we wait with patience for fixes in the next firmware version, you choose to release a firmware update that addresses ONLY the pocket cinema cam. Again, we are left wondering if our cameras will EVER be updated....if any of these things will EVER be addressed.
Mr. Petty, please move to retain loyalty among your BMCC users, and let us know IF any of these requests are possible to implement on this camera and WHEN we can expect them in firmware updates.....OR be honest about the longevity of this product in your line.
thank you
Shane Peters
Since release, this community has provided you with feedback regarding NECESSARY improvements to make this camera top notch. Things like VU meters, Adjustable White Balance, Professional Audio (as stated in your marketing), Drive space indicators, a properly colored rec709 lut in camera, etc have all been requested and REQUIRED by owners to truly make this camera usable in our market. While it is understandable that these things could take time to implement, what is not understandable is WHY YOU WILL NOT COMMUNICATE WITH US on these requests. NO ONE from your company has let us know if ANY of these are possible with this camera, or if you are even working on it. At this point, since the last 2 firmware releases, it is becoming apparent that you are not. Why should I, as a customer, support you further on new products when I do not feel you are supporting me with the BMCC?
The lack of communication is my biggest complaint with this product, and company right now. Even Jim Jannard, founder of RED will jump in on forums to let his customers know what to expect from them. Jim will personally answer requests, because he knows to keep customers loyal, you have to be open. Case in point....a month ago I started dialog with your company regarding the problems with the in-camera rec709 lut. Reds are not red....and this was finally confirmed in an email by one of your techs. (they also suggested using a different camera until this was resolved.) I was told you are working on it. After that email....nothing more. No follow ups, no appearance that you are addressing it. NO mention of a fix coming soon in the forums.....nothing. While we hear that you acknowledge there are problems, and we wait with patience for fixes in the next firmware version, you choose to release a firmware update that addresses ONLY the pocket cinema cam. Again, we are left wondering if our cameras will EVER be updated....if any of these things will EVER be addressed.
Mr. Petty, please move to retain loyalty among your BMCC users, and let us know IF any of these requests are possible to implement on this camera and WHEN we can expect them in firmware updates.....OR be honest about the longevity of this product in your line.
thank you
Shane Peters
Last edited by shanepeters@bellsouth.net on Fri Sep 27, 2013 2:20 pm, edited 2 times in total.