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Backorders...maybe stop taking orders?

PostPosted: Tue Mar 30, 2021 5:36 pm
by ffmedia
Blackmagic makes great equipment, and they are in demand more now than probably ever...I understand this.

That said, I ordered a Blackmagic Studio Camera 4K on November 17, 2020 and 4.5 months later it still has not arrived with no delivery date in sight. Had I known it would take this long, I would have moved on to something else, but our set up is kind of locked in now and need this particular camera.

Just a thought, but maybe Blackmagic should stop taking orders or at least suspend the reseller product lines they have no hope of fulfilling.

Re: Backorders...maybe stop taking orders?

PostPosted: Fri Apr 02, 2021 10:28 pm
by Jim Simon
I'm skeptical.

Re: Backorders...maybe stop taking orders?

PostPosted: Fri Apr 16, 2021 3:35 pm
by ffmedia
Quick update. So, my camera order has now been on backorder for 5 months...with not one update, message, or any details about what is going on the entire time. I have tried not to be a pest by only calling Blackmagic support 2-3 times about it...but they don't ever know why production is backordered or have an idea when the order will be filled. Anyone have any insights to suggestions to share? Thanks!

Re: Backorders...maybe stop taking orders?

PostPosted: Mon Apr 19, 2021 11:31 am
by Xtreemtec
BMD helpdesk has no insight when stuff is shipping. And you expect Forum users to have that insight.. :roll:

At this point its hit and miss with a lot of BMD hardware.. I have heard people saying that they had to wait more then 6 months on a Constellation..

I'm awaiting an order for more then 2 months now to ship..

And a different order with more then 20K of equipment took about 5 months in several shipments as they ship the moment they receive gear from the factory..

Now include the Suez Channel ( Ever Given ) issues on top of that.. it will disrupt mayor delivery times and already growing stock issues even further..

Also doesnt help that the chip manufacturer that does all Xilinx build has mayor issues to supply for the demand due to all those people that are home and invest into all new game consoles, laptop's, PS5.. Add to that that bitcoin miners buy there video cards from Nvidia in Bulk now creating another big shortage in chips.. And driving the prices up like 4x/5x as high as it should be...

And producers like Tesla and other car manufacturers all going new digital electric cars with more and more gadgets that ALL need newer bigger better faster chips.. #ClusterF.. 8-)

There is a big Chip shortage going on in the world right now which is partially due to Covid19. It sucks.. but BMD isnt the one to blaim.. They cant tell when they get new stock of chips.. They still keep the pricing of the products the same.. But i can say you the chips have doubled or tripled some even quadrupled in value over the past 6 months.. ;)

Re: Backorders...maybe stop taking orders?

PostPosted: Thu Jun 17, 2021 2:05 pm
by ffmedia
Just an is now 7 months and still no Blackmagic Studio Camera 4K.

Xtreemtec, thanks for the insights.

I have to say it again....issues are understandable, but BM should stop taking orders on products they know they can't fulfill anytime soon. If not, then BM could be a little more upfront about its product delivery timeline with its resellers so they can properly set expectations with customers. In my case, I have already spent a lot of money on a lens and accessories for this camera that can no longer be returned.

Re: Backorders...maybe stop taking orders?

PostPosted: Wed Jun 23, 2021 4:43 pm
by Andy Coulthurst
Well - just to add to this , have been waiting 2 months for a Hyperdeck Mini , and the supplier is saying that Blackmagic have provided no useful updates to delivery times.

Re: Backorders...maybe stop taking orders?

PostPosted: Thu Jun 24, 2021 4:50 pm
by Videobegin
Just ordered two cameras, one is a studio 4K v2.

My reseller pledged to deliver cam before christmas 8-)

Re: Backorders...maybe stop taking orders?

PostPosted: Thu Aug 05, 2021 6:29 pm
by Denny Smith
The new Studio Camera 4K Pro is shipping now, one user here just received oneā€¦