How to get a BMD employee to respond

I found it is easy.

Step 1: Buy a BMD camera product.
Step 2: Find out it is not what they told you it was.
Step 3: Request info on forum about getting it fixed to be what they told you it was.
Step 4: wait at least a year for a fix that will not come.
Step 5: watch them release more camera products at NAB, still nothing for you.
Step 6: Get irate in the forum demanding information on making things right.
Step 7: After a period of no BMD response on the issue, either post a south park clip or use profanity

Then....oila! you get a board warning, your topic will get swept to "off topic" as a damage control procedure, and you will get a private message from Terry or Tony.

Of course, don't bother asking them anything now that you have this level of contact....you won't get a response.

I do hope this is helpful to you all.

Unfortunately true.

Unfortunately true.

Yep. They don't give a ****

Step 3 is where you went wrong, you should always badger support direct about issues. Posts on the forum are rarely seen by tech support or by the developers as this is predominantly a user forum.

As to the warning, no real surprise if you were using profanities

I found it is easy.

Step 1: Buy a BMD camera product.
Step 2: Find out it is not what they told you it was.
Step 3: Request info on forum about getting it fixed to be what they told you it was.
Step 4: wait at least a year for a fix that will not come.
Step 5: watch them release more camera products at NAB, still nothing for you.
Step 6: Get irate in the forum demanding information on making things right.
Step 7: After a period of no BMD response on the issue, either post a south park clip or use profanity

Then....oila! you get a board warning, your topic will get swept to "off topic" as a damage control procedure, and you will get a private message from Terry or Tony.

Of course, don't bother asking them anything now that you have this level of contact....you won't get a response.

I do hope this is helpful to you all.

You're a wanker, you've been nothing but a pest since joining. I've never seen you contribute to meaningful conversation just bashing BMD.

Regardless of what my thoughts on them are your topics deserve to be put in off-topic and ignored.

Also most normal people know asking for official responses on a forum is a stupid idea and would talk with the company directly.

Best of luck with your future endeavours, A+ thread.

Step 3 is where you went wrong, you should always badger support direct about issues. Posts on the forum are rarely seen by tech support or by the developers as this is predominantly a user forum.

As to the warning, no real surprise if you were using profanities

I did that. Opened a ticket regarding the rec709 color problem (after just eating it on a shoot of a red product that was orange in the edit room) in August of 2013. Ticket still open, only response from them was after multiple phonecalls/emails...and that response was.......wait for it.......

"yeah, we know about this.....and are working on it."

Ticket still open.....

As to the warning, no real surprise if you were using profanities

so many other users using profanity without so much as an edit, let alone a warning...

I used to report them when I saw them... but.. mehhh

so many other users using profanity without so much as an edit, let alone a warning...

Is the word 'kitchen' a profanity?

Hmmmmm.... I guess so; maybe I should have spelt it 'k i t c h e n'