Page 1 of 1

Download broken, Website error in angular!

PostPosted: Wed Jan 31, 2018 5:36 pm
by frenziedGhoul
Hello. I would love to try your product. But I cannot. When I clicked Windows download, the box that pops up is missing the dropdown for Countries. Since i'm a software developer, I checked the console in chrome and saw that the GetCountries() call is failing. This is making it so that no one can download your software. Please update me when it's fixed, thank you!

Error details if you need it: 502 error coming from: blackmagicdesign.com/api/v1/model/en/countries

(Bad Gateway)

Re: Download broken, Website error in angular!

PostPosted: Wed Jan 31, 2018 6:47 pm
by frenziedGhoul
I should mention - in the interim, is it possible to get a direct message with the link to the zip file? TY.

Re: Download broken, Website error in angular!

PostPosted: Wed Jan 31, 2018 7:34 pm
by Xtreemtec
And what did you try to download?

I just tryed 3 different downloads from the support section.. No problem at all.. Must say i'm running firefox. ;)

I just get the popup with fill out screen.. Go left down to download only and download starts..

Re: Download broken, Website error in angular!

PostPosted: Wed Jan 31, 2018 7:55 pm
by BMD Web Engineering
Hi Mike,

Thanks for the report.

Our website has been experiencing a few attacks lately and this error you received was due to the most recent one. This attack has now been dealt with and you should no longer experience any issues.

Sorry for the inconvenience,
David

Re: Download broken, Website error in angular!

PostPosted: Wed Jan 31, 2018 8:38 pm
by frenziedGhoul
Woot! I can confirm that this is no longer an issue.

Just for more information:

I tried using Chrome, Edge, and IE. All had the issue. I did not try FF, but suspect it would be the same since it was a server side issue.

I immediately noticed that now when trying the countries were populating allowing me to continue.

Re: Download broken, Website error in angular!

PostPosted: Thu Apr 29, 2021 1:32 pm
by Arcifal
Just a FYI it appears to be broken again on Opera GX browser. I'm not a software dev so I can't give you more info other than it looks like the same thing. Opera is still new so I get it. I was able to get it from another browser.

Re: Download broken, Website error in angular!

PostPosted: Thu May 13, 2021 9:17 pm
by Hamblet2411
unfortunately, I got the same error as frenziedGhoul, I tried to fill out the form to download DaVinci Resolve 17 and it doesn't let me fill out my country and does not give me the option to download it

Re: Download broken, Website error in angular!

PostPosted: Thu May 13, 2021 10:04 pm
by kengokengo
Still broken (on Chrome, anyway).
Firefox is your friend here.