Studio 19.1 asks for License Key, but I'm on Dongle

So yes, I just upgraded to 19.1 and now I get the prompt to enter License Key or Cloud ID when trying to open DaVinci Resolve Studio but I'm on the dongle. I tried updating my Nvidia studio driver but it didn't help. I'm using Nvidia 2060 Super and AMD Ryzen 9 3900X. Is there anything I could try?

I reinstalled the previous version 19.03 and now it recognizes the dongle fine again and opens the program as it's supposed to. So I'm fine for the time being and can continue my day to day work. But if anybody has an answer to what to do with this issue I'd love to know since I want to move on to version 19.1 at some point.

[Shrinivas Ramani]

Please contact BMD support with diagnostic logs and details of your license purchase - including the serial number.

Regards
Shrinivas

I have the same problem. Dongle not recognized. How do I generate diagnostic logs?

[Peter Chamberlain]

The FAQs on the DaVinci Resolve page describe how to generate diagnostic logs from the help page, and with your window NFO and how to post a link.

I followed the instructions from the links on this post…
viewtopic.php?f=21&t=208121&p=1099209#p1097915

Although I am still waiting for answers after submitting the logs.