Studio 19.1 asks for License Key, but I'm on Dongle

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RayBob

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  • Real Name: Raymond Lie Kanne

Studio 19.1 asks for License Key, but I'm on Dongle

PostTue Nov 12, 2024 6:04 pm

So yes, I just upgraded to 19.1 and now I get the prompt to enter License Key or Cloud ID when trying to open DaVinci Resolve Studio but I'm on the dongle. I tried updating my Nvidia studio driver but it didn't help. I'm using Nvidia 2060 Super and AMD Ryzen 9 3900X. Is there anything I could try?
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RayBob

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  • Real Name: Raymond Lie Kanne

Re: Studio 19.1 asks for License Key, but I'm on Dongle

PostTue Nov 12, 2024 6:49 pm

I reinstalled the previous version 19.03 and now it recognizes the dongle fine again and opens the program as it's supposed to. So I'm fine for the time being and can continue my day to day work. But if anybody has an answer to what to do with this issue I'd love to know since I want to move on to version 19.1 at some point.
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Shrinivas Ramani

Blackmagic Design

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Re: Studio 19.1 asks for License Key, but I'm on Dongle

PostWed Nov 13, 2024 2:46 am

Please contact BMD support with diagnostic logs and details of your license purchase - including the serial number.

Regards
Shrinivas
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AllenM001

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Re: Studio 19.1 asks for License Key, but I'm on Dongle

PostSat Nov 16, 2024 4:27 am

I have the same problem. Dongle not recognized. How do I generate diagnostic logs?
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Peter Chamberlain

Blackmagic Design

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Re: Studio 19.1 asks for License Key, but I'm on Dongle

PostMon Nov 18, 2024 4:08 am

The FAQs on the DaVinci Resolve page describe how to generate diagnostic logs from the help page, and with your window NFO and how to post a link.
DaVinci Resolve Product Manager
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Ellory Yu

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Re: Studio 19.1 asks for License Key, but I'm on Dongle

PostMon Nov 18, 2024 6:45 am

I followed the instructions from the links on this post…
viewtopic.php?f=21&t=208121&p=1099209#p1097915

Although I am still waiting for answers after submitting the logs.
URSA Mini Pro 4.6K G2, BM Pocket Cinema Camera 6K. iMac Pro 27” 5K Retina, 64gb, 1Tb SSD, 12Tb M.2 NVMe TB4 DAS, 36Tb HDD DAS, Vega 56 8gb GPU/ BM Vega 56 8gb eGPU, MacOS Sequoia, Resolve 19.1.1 Studio. BM Panel & Speed Editor. Dual Display setup.

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