AMD Radeon RX5700 GPU and Da Vinci Resolve 19 Not Working

Hi there,

Info:
Windows 11
AMD Radeon RX 5700 GPU
Da Vinci Resolve 19 (free version)

Issue:
"Unsupported GPU Processing Mode
Please review the GPU drivers and GPU configuration under preferences."

Under Memory and GPU, in GPU Configuration, I do see my GPU, but everything is greyed out, and the details column says "Main Display GPU, Unknown not supported"

Things I've Tried:
- Update drivers
- Roll back drivers
- Uninstall and reinstall Resolve 19
- Install Resolve 18

Notes:
When I roll back drivers, my GPU doesn't show up at all in GPU Configuration. This is true for both Resolve 18 & 19.
I have attached the logs from running CaptureLogs.bat. Hopefully that provides some useful information.



Thank-you for your time and any help.

Hello Heather,

Your issue with the AMD Radeon RX 5700 and DaVinci Resolve 19 (and 18) seems to be a common one, especially with AMD GPUs combined with newer Resolve versions on Windows 11. Based on your description and typical causes for the "Unsupported GPU Processing Mode" error, here are some thoughts and potential solutions:

1. GPU detected but marked as "not supported": The fact that your GPU appears in the settings but is greyed out and labeled "Unknown not supported" suggests that Resolve recognizes it but either the drivers or OpenCL support aren’t being interpreted correctly. Since Resolve uses OpenCL for AMD GPUs (unlike CUDA for NVIDIA), this could be the root cause.
   
2. Driver rollback makes it worse: When the GPU disappears entirely after rolling back drivers, it might indicate that older drivers don’t adequately support OpenCL or aren’t compatible with Resolve’s requirements.
   
3. Windows 11: Some users report that Windows 11 has compatibility issues with certain AMD drivers and Resolve versions that don’t occur on Windows 10.

Possible Solutions
Here are some steps you could try to resolve the issue:

1. Clean driver reinstall:
   - Download "Display Driver Uninstaller" (DDU) and run it in Safe Mode to completely remove all AMD driver remnants.
   - Then install the latest AMD Adrenalin drivers (as of March 2025) directly from the AMD website. Select the "Factory Reset" option during installation to ensure no old settings interfere.
   - Test Resolve afterward.
   
2. Test an older driver version:
   - Since the latest drivers aren’t working, try an older version known to be compatible with Resolve. For the RX 5700, version 22.5.1 (May 2022) has proven stable for many users. You can find older drivers on the AMD website under "Previous Drivers."
   - Disable automatic driver updates in Windows 11 to prevent overwriting (Settings > Windows Update > Advanced Options > Driver Updates).
   
3. Adjust Resolve version:
   - Since neither Resolve 19 nor 18 works, test an older version like 17.4.6 or 16. These often have lower driver requirements and might work better with your GPU. Older versions are available on the Blackmagic Design website (Support section).
   - Your projects should remain intact as long as you don’t edit them in a newer version and then open them in an older one (watch for compatibility warnings).
   
4. Manually check OpenCL:
   - Download a tool like "GPU Caps Viewer" to verify if OpenCL is working correctly on your GPU. If OpenCL isn’t detected, the issue lies with the drivers or GPU configuration.
   - If OpenCL is missing, try installing the AMD Pro drivers (Radeon Pro Software) instead of Adrenalin drivers, as they sometimes offer better OpenCL support.
   
5. Tweak Resolve settings:
   - If you can access the settings (e.g., after a restart), go to "Preferences > Memory and GPU" and ensure "GPU Processing Mode" is set to "OpenCL" instead of "Auto." Save and restart Resolve.
   - If the option remains greyed out, it might be a configuration error. Delete Resolve’s config files (found in `C:\Users\[Your Name]\AppData\Roaming\Blackmagic Design\DaVinci Resolve`) and restart Resolve to reset them.
   
6. Review logs:
   - Since you’ve provided CaptureLogs, they could offer clues. Common errors like "Ignoring unmatched DirectX GPU" or "No matched GPUs found" point to a driver issue. If you’d like to share the logs (e.g., via Pastebin), I can analyze them further.

Theory
It sounds like the current AMD drivers either aren’t providing OpenCL correctly or Resolve is rejecting the GPU due to an incompatibility. The RX 5700 is fundamentally compatible with Resolve (it meets the 2 GB VRAM and OpenCL 1.2 minimum requirements), so the issue likely lies with the drivers or Resolve version.

Next Steps
- Start with a clean driver install (Step 1) and test with the latest Adrenalin version.
- If that doesn’t help, try the older 22.5.1 driver version and Resolve 17.4.6.
- If you have more details from the logs or after trying these steps, let me know so we can narrow it down further!

Good luck, and I hope your Resolve is up and running soon!

Hello Robert,

Thanks so much for an extremely comprehensive response, it was very helpful in narrowing down the problem.

I am still running into the same issue, but have been able to get more information. When I run GPU Caps Viewer, it tells me OpenCL is entirely missing. When I go to System32 to look for OpenCL.dll, I find it there. I did try all prior steps, and additionally tried AMD Radeon Pro. I looked in the log and I do see an error of no OpenCL match.

Here is the Pastebin of the log I generated yesterday. https://pastebin.com/Ai3Cyv31

Thanks again for your assistance.

Is there a specific reason you tested with Resolve 18.0.0?

If you want to stick with 18, then it might be better to go along with 18.6.6
https://www.blackmagicdesign.com/suppor ... 53/Windows