DR17-3-10005 upgrade

Get answers to your questions about color grading, editing and finishing with DaVinci Resolve.
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ronaldallard

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  • Joined: Fri Mar 23, 2018 2:44 am
  • Real Name: allard

DR17-3-10005 upgrade

PostWed Sep 22, 2021 11:41 pm

When i upgrade from 16 to 17 the program just shuts down after about 30 seconds. Windows 10
any thoughts? recommendations?
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Peter Chamberlain

Blackmagic Design

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  • Joined: Wed Aug 22, 2012 7:08 am

Re: DR17-3-10005 upgrade

PostThu Sep 23, 2021 12:30 am

Moved to Resolve forum, there are FAQs above which list tings you can report so someone can assist.
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Dwaine Maggart

Blackmagic Design

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  • Joined: Wed Aug 22, 2012 2:53 pm

Re: DR17-3-10005 upgrade

PostThu Sep 23, 2021 7:02 am

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.
Dwaine Maggart
Blackmagic Design DaVinci Support

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