Critical problem with a payment - I need help

Hello Blackmagic friends.

I need help and assistance.
Today 05/27/2023 I tried to buy your Davinci Resolve Studio software but your page showed me this error at checkout:

Captura de pantalla 2023-05-27 174911.png (11.21 KiB) Viewed 2641 times

The payment was debited from my account but I did not receive the email to activate the product. Apparently there was an error when making the purchase. I currently live in Argentina. I did not buy the software through the providers you recommend because they have extremely high costs, almost double. That's why I made the purchase through its official page directly.

Please, if possible, send me the activation data by email or if you can't sell me the software, I need you to return the money you debited from my account.

I have all the payment details of the bank and any additional information that you need.

I will be waiting for your prompt response and assistance. Thank you so much!

[Peter Chamberlain]

The email address in the message is clear.
The USA office will ask for proof of payment and then check their records to confirm but given we don't have an active offer in Argentina i cant see why PayPal or others would complete a transaction.

Hi Peter Chamberlain
Thanks for your quick response. The money was blocked for almost 8 hours but the funds have already been returned to my bank account. It is a pity that you cannot sell the software from your website. The providers in my country offer the program at more than double the price. I have the money and I tried to buy but it couldn't. So I will continue with the free version until you change your policies and allow us from Argentina to buy the software from your official website.

[BMD Web Engineering]

Hi Herik,

Argentina has been added to the list of countries supported by our web store. You are now able to purchase DaVinci Resolve Studio online, directly from Blackmagic Design.

Please ensure you select 'Argentina' from the "Your Country" drop down on the initial "Checkout - Review your Order" page.

For all people wondering- we only support sales in countries listed in the drop down. If your payment details do not match the selected country, the purchase will fail.

There is a lot of ground work that goes into selling in a given country- there are sales tax, duty and tax reporting requirements that must be taken into account.

We are adding countries as quickly as we are able to get the processes in place.

Thanks for your support and understanding!

Martin