Decklink Quad HDMI - Device Not Detected
Posted: Mon Dec 02, 2019 12:28 am
Hello,
I recently purchased the Decklink Quad HDMI and have experienced significant difficulty installing the product. This is not my first Blackmagic product, as I've used PCI-E and USB 3 Intensity devices in the past. Upon installing the card and drivers/software, the card is recognized by Windows and the drivers appear to be installed properly in the device manager, but the Blackmagic software will not recognize the device. I have tried uninstalling and reinstalling the drivers/software many times, using different versions, but have had no success. I've tried swapping my GPU and the Decklink card, placing the Decklink in the first PCI-E slot. I've disabled all other startup applications and ensured the OS is up to date. My BIOS also appears to be the most recent version.
Motherboard: ASUS P8Z77 WS
BIOS: Version 3505
OS: Windows 10 1909 18363.476
GPU: NVidia 2080 Ti
CPU: Intel 3770K
Again, the drivers appear to be installed and the device is listed in the device manager without warnings of any kind. It's simply that the Blackmagic software will not detect the device. Any advice would be greatly appreciated.
Thank You
I recently purchased the Decklink Quad HDMI and have experienced significant difficulty installing the product. This is not my first Blackmagic product, as I've used PCI-E and USB 3 Intensity devices in the past. Upon installing the card and drivers/software, the card is recognized by Windows and the drivers appear to be installed properly in the device manager, but the Blackmagic software will not recognize the device. I have tried uninstalling and reinstalling the drivers/software many times, using different versions, but have had no success. I've tried swapping my GPU and the Decklink card, placing the Decklink in the first PCI-E slot. I've disabled all other startup applications and ensured the OS is up to date. My BIOS also appears to be the most recent version.
Motherboard: ASUS P8Z77 WS
BIOS: Version 3505
OS: Windows 10 1909 18363.476
GPU: NVidia 2080 Ti
CPU: Intel 3770K
Again, the drivers appear to be installed and the device is listed in the device manager without warnings of any kind. It's simply that the Blackmagic software will not detect the device. Any advice would be greatly appreciated.
Thank You