Thu Dec 19, 2019 3:54 am
Okay, so this HAS TO fall into the category of "stupid user error," but I can't figure out how.
Brand-new, out-of-the-box SmartScope Duo 4K. The left monitor works; the right does not. Ask the monitors to identify themselves and the right monitor displays the expected white box, just as the left one does. But give it an SDI signal and nothing happens (in ANY mode). That is: pull the SDI cable from the left monitor while it is happily displaying an image and plug that same cable into the right monitor and it stays dark. Also, apply an SDI signal to the right monitor and jumper over to the left and neither one works. Tried multiple SDI cables and multiple sources. Makes no difference.
Called Blackmagic tech support and they said it sounds like a bad SDI input, happens sometimes, send it back to the dealer and have them ship you a new one.
Did that. The new one has EXACTLY THE SAME PROBLEM. Left monitor works. Right monitor ignores SDI input. Looking at the serial numbers, they are far apart, so this doesn't seem like they're likely to be from the same manufacturing run.
I need a working unit for a project that is drawing near so this is making me very nervous (plus how many times should I expect the dealer to make an exchange?). What am I missing? It's too strange a coincidence. How could I get TWO of these units with the same specific issue - the left monitor working and the right one having a dead SDI input.
Any thoughts welcome before I get back on the phone.