Issues with Intensity Pro 4K and Ubuntu 20.04

Getting started with a Blackmagic product? Ask questions here about setup and installation.
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acarty

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Issues with Intensity Pro 4K and Ubuntu 20.04

PostFri May 29, 2020 11:09 pm

I first tried to install the Desktop software from the Packages app but it stalled at 98%. I since tried have tried several times to run it from the terminal but it fails to lode the driver. What version of the desktop video software should be run with ubuntu 20.04?
A Carty
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VennStone

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Re: Issues with Intensity Pro 4K and Ubuntu 20.04

PostTue Jun 02, 2020 2:08 am

Have you installed the Kernel headers?
Debian 9 / 10
Threadripper 1920X
NVIDIA 2060
Intensity Pro
Intensity Pro 4K
DeckLink Mini Recorder 4K
DeckLink Quad HDMI <- WARNING: Does not work with Threadripper.
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acarty

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Re: Issues with Intensity Pro 4K and Ubuntu 20.04

PostTue Jun 02, 2020 4:21 am

No I did not. I'll have to check the readme file that came with the drivers again but I did not see any instructions on how to do that.
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acarty

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Re: Issues with Intensity Pro 4K and Ubuntu 20.04

PostMon Aug 24, 2020 5:19 pm

Sorry I did not reply sooner but I did finally get a solution. I spoke with a Blackmagic developer and got the needed instructions to load the driver header files. I had had to manually load the drivers. Since then the unit is running great. I stream to Twitch using OBS.
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gord1020

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Re: Issues with Intensity Pro 4K and Ubuntu 20.04

PostTue Jan 26, 2021 8:10 am

Can you share how to install headers?

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