UltraStudio Mini Recorder not detected

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giacomom

  • Posts: 2
  • Joined: Sat Jun 13, 2020 3:13 pm
  • Real Name: Jack Lisons

UltraStudio Mini Recorder not detected

PostSat Jun 13, 2020 3:20 pm

Hello everyone.

I'm a new customer of an Ultrastudio Mini Recorder.

The goal is to connect my panasonic GH4 to my iMac to do live streaming.

The problem is that the led on the device doesn't turn on and the app Desktop Video Setup says "No desktop video device detected"

Here is my setup

iMac (Retina 5K, 27-inch, Late 2015)
macOs Catalina 10.15.5
Blackmagic_Desktop_Video_11.5.1

From iMac > mini cable Thunderbold out to hdmi in > cable hdmi out to thunderbol out > Ultrastudio mini recorder > cable Hdmi to the camera

What could be the problem?

Thanks for taking the time.
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giacomom

  • Posts: 2
  • Joined: Sat Jun 13, 2020 3:13 pm
  • Real Name: Jack Lisons

Re: UltraStudio Mini Recorder not detected

PostTue Jun 16, 2020 12:14 pm

Solved. The problem was that the cable was not thunderbolt but mini display! Be careful since they have the same shape so it's almost unrecognizable.

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