Problem with my intensity shuttle

Hi guys, yesterday I received the intensity shuttle usb 3 which I promptly mounted. There are several problems that I would like you to help me solve.
The device does not recognize the incoming HDMI signal from the SDI-HDMI converter (Speaka Professional 1080p60) despite having appropriately configured the acquisition device. I did this test: I sent the same signal of arrival to the device through an hdmi recorder, so that the signal was passing through (avermedia recorder). In this case, the signal is recognized and recorded correctly by the intensity shuttle. Furthermore, the intensity shuttle is not able to recognize the input signal for the composite and s-video inputs appropriately selected by the settings.

Do you think it could be a degraded signal problem? Are there any devices that amplify the input signal?
What could be the problem?
Thanks

Analog video signals should be "clean" VHS and other analog tape formats are not "that" clean, it helps when you use a passthrough device like a dvd-recorder.
HDMI can go wrong when there's HDCP is involved, or it goes wrong with the HDMI negotiation, here also helps a passthrough device like a HDMI2HDMI audio extractor, but not all these devices will work, you should never "up" the HDMI version, 1.3 seems to be safe.
Input resolutions should be exact for the Intensity Shuttle otherwise it won't work.
What material are you trying to capture transfer ?