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Ultrastudio 4K to ASRock X570 Creator motherboard

PostPosted: Thu Jul 30, 2020 12:22 pm
by Spretus
Hello

We just purchased a new edit PC and knowing that we would want to use our Ultrastudio 4K we made sure that we got the ASRock X570 Creator motherboard as it comes with 2 thunderbolt connections.

I have connected the Ultrastudio 4K to the ASRock X570 via the apple Thunderbolt 3 to 2 converter but the Ultrastudio isn't being detected in the device manager or in the Desktop Video Setup software.

I can plug my phone in to the thunderbolt 3 ports fine so they are definitely working.

I was wondering if anyone has any comments on this and what a solution would be?

Many thanks.