Tue Dec 22, 2020 12:21 am
I do not own either the shuttle or the software, but the first question that comes to my mind is: are you certain that the software is fully compatible with Big Sur? Have you tried with a machine running Mojave or Catalina? The Intensity Shuttle is a discontinued product, you might experience problems with the new macOS. Have you tried using the software that came with the shuttle (Media Express Software)?
Massimo
MacBook Pro (13-inch, Mid 2012)
16GB RAM, 1T SSD drive
Mojave