Installation Issue

Getting started with a Blackmagic product? Ask questions here about setup and installation.
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Dunlap29

  • Posts: 1
  • Joined: Mon Dec 28, 2020 12:56 am
  • Real Name: Stephen Dunn

Installation Issue

PostMon Dec 28, 2020 1:07 am

Error message while installing:

"DaVinci Resolve could not find any OpenCL capable GPU's. Would you like to review and update your DaVinci Resolve Hardware Configuration?"

System Information:

OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-EOKRCT0V
System Manufacturer LENOVO
System Model 20L5S1S000
System Type x64-based PC
System SKU LENOVO_MT_20L5_BU_Think_FM_ThinkPad T480
Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1800 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date LENOVO N24ET56W (1.31 ), 2/19/2020
SMBIOS Version 3.0
Embedded Controller Version 1.19
BIOS Mode UEFI
BaseBoard Manufacturer LENOVO
BaseBoard Product 20L5S1S000
BaseBoard Version SDK0J40700 WIN
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name LAPTOP-EOKRCT0V\steph
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.86 GB
Available Physical Memory 3.71 GB
Total Virtual Memory 9.11 GB
Available Virtual Memory 3.17 GB
Page File Space 1.25 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Any help would be greatly appreciated.

Thanks, Steve
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bbernadel

  • Posts: 1
  • Joined: Mon Jan 04, 2021 6:06 pm
  • Real Name: Brian Bernadel

Re: Installation Issue

PostMon Jan 04, 2021 6:13 pm

I am getting the exact same problem/error. I have attached a screenshot of the error. I believe I am getting this error because the drive I selected as my storage location is separate from the operating system drive, but I could be wrong. Any help is greatly appreciated. I cannot open the software past this point right now. No matter what I do to select a different drive nothing works. I have even uninstalled Davinci and reinstalled it with no luck. I even tried to download 16 instead of 17beta but that didn't work either.
Attachments
Davinci start error.jpg
Davinci start error.jpg (37.94 KiB) Viewed 504 times
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freddiebryant

  • Posts: 4
  • Joined: Wed Jan 06, 2021 7:26 pm
  • Real Name: Frederic Hollister

Re: Installation Issue

PostWed Jan 06, 2021 7:35 pm

Same issue but with "Metal capable GPU"

DaVinci Resolve could not find Metal capable GPUs.
Please review the GPU drivers and GPU configuration under preferences.

Was upgrading from 15 to 17 on a MacOS 10.14.6

THANKS for any help with this,
Freddie
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Charles Bennett

  • Posts: 2481
  • Joined: Sat Nov 05, 2016 11:55 am
  • Location: United Kingdom

Re: Installation Issue

PostThu Jan 07, 2021 12:04 pm

Brian, that has nothing to do with your storage. It is telling you that your GPU (graphics card) be it a discrete card like mine, or built in graphics, is either not capable of running Resolve or needs a driver up date.
Post a detailed description of your system so we can take a look and hopefully help..
Resolve 17.0b6 build 18
Dell XPS 8700 i7-4790 4 core, 24GB RAM, GTX1060/6GB (457.30 Studio), Win10 Home, Faderport, 2 Screens
Pro Tools 2018.4
Dell Workstation, 2 X 4 core Xeon , 16GB ECC RAM, GTX650, Win7 Ultimate, Digi 002R, Mackie HUI, 3 Screens
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Charles Bennett

  • Posts: 2481
  • Joined: Sat Nov 05, 2016 11:55 am
  • Location: United Kingdom

Re: Installation Issue

PostThu Jan 07, 2021 12:23 pm

Steve, in your list there is no mention of the GPU. Also 8GB ram is low as the recommended minimum is 16GB. As Win 10 will use nearly 4GB of that for itself, and if you have on board graphics that uses shared memory, Resolve doesn't stand a chance.
These are the minimum specs for Resolve 17, those for 16 being similar.

Freddie, have a look here too.
Attachments
Minimum Specs.JPG
Minimum Specs.JPG (87.43 KiB) Viewed 442 times
Resolve 17.0b6 build 18
Dell XPS 8700 i7-4790 4 core, 24GB RAM, GTX1060/6GB (457.30 Studio), Win10 Home, Faderport, 2 Screens
Pro Tools 2018.4
Dell Workstation, 2 X 4 core Xeon , 16GB ECC RAM, GTX650, Win7 Ultimate, Digi 002R, Mackie HUI, 3 Screens

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