No Video Device Detected - Intensity Shuttle

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TGeoffray

  • Posts: 1
  • Joined: Mon Dec 28, 2020 11:12 pm
  • Real Name: Stephen Geoffray

No Video Device Detected - Intensity Shuttle

PostMon Dec 28, 2020 11:20 pm

Hi there,

I have uninstalled/reinstalled Desktop Video Setup, restarted my computer several times, made the necessary adjustments in the privacy/security section of my system preferences (Mac OS Big Sur 11.1) and my Macbook Pro supports USB 3.0, but I'm still getting "No Desktop Video Device Detected."

I have emailed BlackMagic and called them during operating hours, but it goes straight to voicemail...

Any help here would be greatly appreciated. Thank you.
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Ricpian

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  • Joined: Sun Jan 10, 2021 9:39 pm
  • Real Name: Ricardo Renteria

Re: No Video Device Detected - Intensity Shuttle

PostSun Jan 10, 2021 9:42 pm

I have the same problem. I couldn’t broadcast my church service today because of this!! :( :(
Any help with this would be greatly appreciated.
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t3mpro

  • Posts: 1
  • Joined: Tue Jan 12, 2021 4:13 pm
  • Real Name: TJ Myers

Re: No Video Device Detected - Intensity Shuttle

PostTue Jan 12, 2021 4:20 pm

Same condition with my Intensity Shuttle USB 3.0. Same day - Sunday.
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Mark Foster

  • Posts: 525
  • Joined: Tue Oct 27, 2015 10:59 am

Re: No Video Device Detected - Intensity Shuttle

PostTue Jan 12, 2021 8:18 pm

intensity shuttle USB 3.0 should no longer supported
cMP 5.1 2x3,46/96GB/2x2TB 860pro/4x4TB HGST/SSD7101A 4x2TB 970evoplus/HP1344/BMD4k/Radeon VII
cMP 5.1 2x3,46/96GB/2x2TB 860pro/wingsX1 2TB 970evoplus/titanridgeTB3/HP1344/Radeon VII
Pocket4k speedbooster ultra
macOS 10.14.6 and macOS 11
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Eric-Jan

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  • Location: The Netherlands, Haarlem
  • Real Name: Eric-Jan van den Bogaard

Re: No Video Device Detected - Intensity Shuttle

PostSat Jan 16, 2021 9:48 pm

Is that an official statement ? Intensity Shuttle - USB3 not supported on Big Sur ? can't imagine that for a USB3 device... BMD could update drivers for that, is my guess.
I use the Intensity Shuttle - TB2 on 2 MBP's one with Sierra OS and one with Catalina OS works fine for me sofar...
UltraStudio Mini Recorder, Intensity Shuttle, ATEM Mini, Assist 6G. Davinci Resolve 15 on Sierra, Resolve 16 on Catalina. Media Express, MacX Video Converter Pro, UniConverter (Using Apple OS 32 & 64 bit on different MacBook Pro's

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