Website For Answers

Getting started with a Blackmagic product? Ask questions here about setup and installation.
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Adrian Sancho

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  • Joined: Sat Aug 13, 2016 8:15 pm

Website For Answers

PostSat Jan 23, 2021 8:27 pm

Is there a website somewhere where you can get definitive information on dealing with issues you're having with Resolve and Fusion?

Thanks.
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Charles Bennett

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  • Joined: Sat Nov 05, 2016 11:55 am
  • Location: United Kingdom

Re: Website For Answers

PostMon Jan 25, 2021 12:30 pm

If you are using the paid Studio versions of Resolve and Fusion, you can talk to Blackmagic directly or post on the forum. For the free version, this forum should provide all the information and help. Not only are there professional and experienced users on here, but also Blackmagic staff members whose names are highlighted in blue.

When posting a question or problem on the forum, make sure you include as much info as possible including OS, CPU, RAM, GPU and its' driver, version of Resolve. If you are having a problem with a particular video, include its' details such as codec, frame rate, and source.

You can also post logs and system information for BMD to read and provide answers. How to do this is included in the FAQ section at the top of this forum.
For things like the version of Resolve and the GPU driver, don't use the term "latest" but list the actual version number.

Hope this helps.
Resolve 17.1.1 Build 9
Dell XPS 8700 i7-4790 4 core, 24GB RAM, GTX1060/6GB (461.40 Studio), Win10 Home Build 19041, 2 Screens
Pro Tools 2018.4
Dell Workstation, 2 X 4 core Xeon , 16GB ECC RAM, GTX650, Win7 Ultimate, Digi 002R, Mackie HUI, 3 Screens

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