Problems with BMD Australia fulfilling orders?

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tlegvold

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  • Real Name: Thor Legvold

Problems with BMD Australia fulfilling orders?

PostMon Feb 01, 2021 5:52 am

I know that Australia has in general handled the Covid-19 pandemic better than most (especially compared to the USA which has become a glaring example of how NOT to do things), but also that recently there has been a lot of reported cases and rapid spread.

Could this cause a slowdown in fulfilling orders, manufacturing, and generally keeping the shipping queues filled?

The reason I ask is that I placed an order for a SpeedEditor the day it was announced, but already had an order in for a replacement Fairlight Desktop Audio Editor (the first one I received was defective) as well as the metal mounting bracket for the LCD, Channel and Fader Control modules - all from October. The latter of which I'm sure must exist already in your stocks and supply chains, even if the former was still ramping up production to meet demand.

It's been close to 2 months, my reseller says there's "no information at all from BMD", so I'm beginning to become curious as to what's up, and why no information is forthcoming.

Is it due to the Covid-19 spread in Oz? Is it due to greater demand than anticipated? Perhaps disrupted global supply chains due to the pandemic?

Would love a little feedback here to know what's going on, and what to expect moving forward.
2019 Mac Pro 16 Core
AMD Radeon W5700X 16GB
OS X Catalina 10.15.7
Fairlight Audio Accelerator CC-2
Fairlight Audio Interface SX-36
Fairlight Audio Editor (FAE)
Fairlight Studio Console
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Robert Niessner

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Re: Problems with BMD Australia fulfilling orders?

PostMon Feb 01, 2021 1:28 pm

They wrote on 15 Jan 2021 on Twitter:

DaVinci Resolve Speed Editor Availability. Due to limited availability of a button part, we haven’t been able to build as many Speed Editors as customers have ordered. We are building more each week, and we are trying to catch up as quickly as we can. We apologize for the delay.


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tlegvold

  • Posts: 282
  • Joined: Tue Nov 26, 2019 12:03 am
  • Location: Los Angeles
  • Real Name: Thor Legvold

Re: Problems with BMD Australia fulfilling orders?

PostMon Feb 01, 2021 6:29 pm

Thanks Robert.

That explains the delay on the Speed Editor, but not on the Desktop Audio Editor or mounting bracket. Unless they wait until they can ship everything together, but I would expect they send a container full of stuff every so often to the USA.

Anyway, I suppose the gear will arrive when it arrives.
2019 Mac Pro 16 Core
AMD Radeon W5700X 16GB
OS X Catalina 10.15.7
Fairlight Audio Accelerator CC-2
Fairlight Audio Interface SX-36
Fairlight Audio Editor (FAE)
Fairlight Studio Console

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