Desktop video updater error

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dbasc7777

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Desktop video updater error

PostTue Feb 02, 2021 9:42 pm

hello I recently got my Black Magic decklink quad HDMI recorder. The desktop video v12 installs fine. i get greeted with a msg after i reboot that an "update is required" but it fails soon after with "an error has occurred. please try updating again. I've rebooted installed, reinstalled the app several times but it continues to fail. I turned off my AV and nothing.

My system is a windows 10 pro. with all the latest updates
Gigabit X570 motherboard.
Ryzen CPU 3950x

All drivers are showing v12. Never the less, the card seems to be working fine.

Any assistance will be greatly appreciated.
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Eric-Jan

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Re: Desktop video updater error

PostWed Feb 03, 2021 10:35 am

first remove the old version, with the de-install/remove icon, then install the new version.
UltraStudio Mini Recorder, Intensity Shuttle, ATEM Mini, Assist 6G. Davinci Resolve 15 on Sierra, Resolve 16 on Catalina. Media Express, MacX Video Converter Pro, UniConverter (Using Apple OS 32 & 64 bit on different MacBook Pro's
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dbasc7777

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Re: Desktop video updater error

PostWed Feb 03, 2021 3:23 pm

Eric-Jan wrote:first remove the old version, with the de-install/remove icon, then install the new version.


Thanks for your reply, This was a clean install windows and i uninstalled and reinstalled several times already using revo uninstaller application.

Any other advice?
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dbasc7777

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Re: Desktop video updater error

PostFri Feb 12, 2021 6:32 pm

im still having this same issue. Any advice anyone could give me?
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dbasc7777

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Re: Desktop video updater error

PostSun Feb 28, 2021 1:55 am

cough cough... can anyone help? Has anyone else experience this issue that can chime in?
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sebobo

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Re: Desktop video updater error

PostFri Mar 19, 2021 8:43 pm

Did you have any luck with the update, because i have the same issue

the card itself works fine but i always the the message after rebooting my machine

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