Sat Sep 29, 2012 4:03 am
I think you'll probably need to provide a bit more detail J.
What operating system / version are you running on the laptop? It's new laptop so am assuming Windows 7?
What version of the Intensity Shuttle drivers have you installed? I think you'll want Desktop Video 9.6.5 for Windows.
Double check all that, and then maybe post back with more specific detail about the laptop model. Also any details about troubleshooting steps you might already have taken, like trying a different USB3 cable, different port, trying it on a different computer etc.
Cheers
Andy
Mac Pro (Go-kart) | 3.2GHz 16‑core | 96 GB RAM | Radeon Pro Vega II Duo 32 GB
Windows 10 Pro 1903 | i7-3820 | 24GB RAM | GTX 1060 6GB | 431.86
Studio 16.1.2 | Desktop Video 11.4 | Decklink Mini Monitor | PVM2541 | WFM7200
at home - an old MacBook Pro