- Posts: 2
- Joined: Fri Sep 28, 2012 9:09 pm
I think you'll probably need to provide a bit more detail J.
What operating system / version are you running on the laptop? It's new laptop so am assuming Windows 7?
What version of the Intensity Shuttle drivers have you installed? I think you'll want Desktop Video 9.6.5 for Windows.
Double check all that, and then maybe post back with more specific detail about the laptop model. Also any details about troubleshooting steps you might already have taken, like trying a different USB3 cable, different port, trying it on a different computer etc.
Cheers
Andy