H.264 Pro Recorder - No Desktop Device Detected

Getting started with a Blackmagic product? Ask questions here about setup and installation.
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athasm12

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  • Joined: Sat Mar 20, 2021 12:45 am
  • Real Name: Mark Athas

H.264 Pro Recorder - No Desktop Device Detected

PostSat Mar 20, 2021 12:49 am

Just bought the H.264 Pro Recorder for my home studio. I'm using a MacBook Pro 2017 with Big Sur. I get the Desktop Setup app error: No Desktop Device Detected. Mac System Information 'sees' the device as USB 3.1. Not sure why the OS 'sees it', but the app does not...
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Harry Parker

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Re: H.264 Pro Recorder - No Desktop Device Detected

PostThu Apr 08, 2021 1:50 am

Have you installed Desktop Video?
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athasm12

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  • Joined: Sat Mar 20, 2021 12:45 am
  • Real Name: Mark Athas

Re: H.264 Pro Recorder - No Desktop Device Detected

PostThu Apr 08, 2021 2:22 am

Yes, on multiple computers and OS’s. Ended up opening a case with Black Magic. They indicated the device needed service. The unit is now off to their service center for a firmware update. They assure me it will work when returned

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