Wed Jun 09, 2021 8:52 pm
The shuttle has been the problem child for many years.. Many dealers are happy when they sell the last one.. As they got so many returned as the USB version was very specific to ONLY a hand full of computers with the right chipset that it could work..
The product went EOL a long time ago but dealers had issues getting rid of them.
Support from Desktop video dropped at Desktop Video 11 which will work on all version only not on the latest Big Stur..
So roll back 1 OS version and you are able to run the Shuttle with Desktop Video 11.x
As for B&H put it back in a box and send it back. Product doesnt work on modern machines.
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV Trailer, ATEM TVS HD, 4M/E Broadcast Studio 4K, Constelation 8K, Hyperdeck Studio 12G, Ursa Broadcast 4K, 4K fiber converters with Sony Control