Thu Sep 02, 2021 2:54 pm
Venue has 2 kinds of Cisco 1080p60 PTZ cameras. Been using the cameras SDI into an AVMatrix switcher for a year. Bought a Decklink 8k to go straight into vMix, but it doesn't work with one of the models. vMix sees an input at 1080p30, but there's no video. Birddog and PTZ Optics cameras work, as does the other kind of Cisco, so the inputs are configured correctly.
Blackmagic tech support is nonresponsive. Decklink is up to date, including the firmware upgrade from 12.1.
Any thoughts on why I get no video? Diagnostics I can do?