Blackmagic Forum

that is the message I get when trying to update my drivers......how do I proceed please?????

Drivers for which device? Assuming Desktop Video and a Decklink or UltraStudio?

System spec? Consider including a system spec in your signature as no information has been provided in your post.

for intensity pro that I have been working with since about 2013...last drivers that worked: 9.6.8
using Adobe CS6


recently had to reinstall windows (now windows 10) and lost everything

Processor Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz 3.20 GHz
Installed RAM 16.0 GB
Device ID 1EC55290-24A6-492B-9B63-A5F3A14D8375
Product ID 00330-80000-00000-AA902
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

still having problems....hopefully someone can give me some guidance....

I'm having this issue after experimenting with different older versions. I wasn't getting audio so I started trying different versions of the software. Now my card isn't detected at all.

hi, I have the same card and also had to change pc from a windows 7 machine to a newer with windows 10. Probably you first installed the device, and after you installed the drivers, right? If so, I did the same and the system didn't get properly the card. So my suggestion is the following:
1) remove the card
2) unistall all the blackmagic software
3) run ccleander software to erase all the references left in the system and registry
4) reboot the pc and install the drivers (I installed the latest desktop video software v12.3).
5) reboot the pc and the shut down. install the card. reboot and now you should see your card.

doing this way I was able to operate and also update the intensity pro. My only issue is that I don't have sound but I sort it out by connecting the incoming audio to the line in of the audio card of the pc.