UltraStudio Recorder 3G can't be detected

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Deon417

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UltraStudio Recorder 3G can't be detected

PostThu May 05, 2022 4:43 pm

I used an HDMI cord to connect my camcorder to the UltraStudio Recorder 3G and a USB-C cable to the laptop, as directed. But when I launch the BlackMagic Desktop Video, the device doesnt show up. I am not sure if I missed a step but it's not showing.
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Deon417

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Re: UltraStudio Recorder 3G can't be detected

PostFri May 06, 2022 8:42 pm

Correction: It is when I launch the Media Express, the device doesn't appear. I'm instructed to click "Log and Capture" but it doesn't allow me to do so.
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Mark Foster

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Re: UltraStudio Recorder 3G can't be detected

PostSat May 07, 2022 11:34 am

the UltraStudio Recorder 3G is a THUNDERBOLT(!) device
and does not work on a USB only port

Screenshot 2022-05-07 at 13.33.38.jpg
Screenshot 2022-05-07 at 13.33.38.jpg (71.08 KiB) Viewed 3733 times
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Deon417

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Re: UltraStudio Recorder 3G can't be detected

PostSat May 07, 2022 6:15 pm

So, for a laptop that doesn't have a Thunderbolt or USB-C port, is the device unusable?
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conmoto

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Re: UltraStudio Recorder 3G can't be detected

PostSun May 08, 2022 1:14 am

I am having same issue using iMac with thunderbolt 2 port. Got a TB 3 to 2 adapter assuming it would work. Am I wrong?

TWF
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Asgeir Hustad

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Re: UltraStudio Recorder 3G can't be detected

PostThu Jun 02, 2022 6:59 am

conmoto wrote:
Deon417 wrote:So, for a laptop that doesn't have a Thunderbolt or USB-C port, is the device unusable?

Yes, you do need a PC with Thunderbolt to use a Thunderbolt-device.


conmoto wrote:I am having same issue using iMac with thunderbolt 2 port. Got a TB 3 to 2 adapter assuming it would work. Am I wrong?

TWF


There are several posts in the forum about this, the short answer is that the adapter does not supply power the same as TB3, so even if the data rate is low enough to use TB2 you need a way to provide power for the device.
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Torbjörn Lindström

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Re: UltraStudio Recorder 3G can't be detected

PostThu Jun 02, 2022 12:13 pm

Hi!
I am trying to use a Recorder 3g connected to the USB3-port on my HP elitebook with win11.
I have installed the desktop video software but it does not detect the Recorder 3g.

In windows device manager the Recorder is listed with a warning that it cannot start until logged in. But I am logged in as admin. Whats up with this?

Thanks in advance for any input!

Recorder3G.jpg
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Mark Foster

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Re: UltraStudio Recorder 3G can't be detected

PostThu Jun 02, 2022 1:38 pm

Torbjörn Lindström wrote:Hi!
I am trying to use a Recorder 3g connected to the USB3-port on my HP elitebook with win11.
I have installed the desktop video software but it does not detect the Recorder 3g.

In windows device manager the Recorder is listed with a warning that it cannot start until logged in. But I am logged in as admin. Whats up with this?

Thanks in advance for any input!

Recorder3G.jpg


viewtopic.php?f=18&t=159906#p847846
cMP 5.1 2x3,46/96GB/2x2TB SSD/4x4TB/7101A 4x2TB 970evo+/HP1344/BMD4k/RadeonVII
macOS 12.6.3
BMPCC 6k pro (7.9.1)
meike s35 cine 25mm, 35mm, 50mm, 75mm
resolve studio 18.1.4
mini panel
speed editor
desktop video 12.1
intensity pro 4k
atem extreme (8.6.1)

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