Ultrastudio devices: direct input from Xbox One HDMI output?

The only way I seem to be able to capture the output from an Xbox One on my Ultrastudio 4k is to put a 4x2 HDMI matrix switch in the middle. Same goes for my Ultrastudio Express. Is this a known issue with Ultrastudio devices? I'm fairly certain the output for the system menus and game content is *not* protected by HDCP, as I can use an Elgato Game Capture HD to capture these things from an Xbox One without using an intermediate HDMI device.