key dongle lost

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malcolnrobert

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  • Joined: Tue Jan 14, 2014 3:38 am

key dongle lost

PostTue Jan 14, 2014 3:51 am

hello, I wonder how I retrieve my serial key and dongle, as I lost it, as I proceed to get a new serial key and download dongle, that information should inform and to which email I send such information.
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adamroberts

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  • Location: England, UK

Re: key dongle lost

PostTue Jan 14, 2014 8:32 am

The USB dongle for Resolve is your license. If you have lost it, you've lost the software. There is no way to "download" a replacement.
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Hector Rosales

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  • Joined: Sat May 18, 2013 4:16 am

Re: key dongle lost

PostSun Feb 16, 2014 3:11 pm

Hi, so I have a question: is there any way I can secure my license code, that in the case I lose my USB license key dongle, I can recover my license?
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Adam Simmons

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Re: key dongle lost

PostSun Feb 16, 2014 5:52 pm

No, the only thing you can do is insure the dongle against loss or theft so if it does get lost you can make a claim and buy a new one
DVC Built Clevo P775DM3-G Laptop with UHD screen, 7700K CPU@4.9Ghz, Geforce GTX 1060 6GB GPU, G-Sync UHD screen, 500GB M.2 Primary, 1x 480GB SSD, 1x1TB M.2, 1x 2TB Video drives.
Building Bespoke Video Editing systems for over 16 years
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Bruno Cavaco

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Re: key dongle lost

PostSun Aug 14, 2016 12:47 pm

Hi,
My USB dongle got corrupted/damaged, the PC wont even recognize it.
I tried to recover it and repair it but nothing works.
How can I recover the key for davinci resolve?

Thank you.
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Adam Simmons

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  • Location: UK

Re: key dongle lost

PostMon Aug 15, 2016 5:49 pm

You need to contact your local BM support. If you still have the dongle they may ask you to send it in so they can check it
DVC Built Clevo P775DM3-G Laptop with UHD screen, 7700K CPU@4.9Ghz, Geforce GTX 1060 6GB GPU, G-Sync UHD screen, 500GB M.2 Primary, 1x 480GB SSD, 1x1TB M.2, 1x 2TB Video drives.
Building Bespoke Video Editing systems for over 16 years
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Ellory Yu

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  • Joined: Wed Jul 30, 2014 5:25 pm

Re: key dongle lost

PostMon Aug 15, 2016 9:28 pm

No one in my location will insure a dongle. There must be something that BMD can do to provide replacement and disable lost ones. I have used usb fabs as license manager for other software products and I have a couple of situations that I lost it and needed replacement. All I had to do was provide them with the serial number of the product I purchased, my email address, and telephone number that were used when I registered it. The would call the number and send me an email with a link for me to log in to their secure site. Once that is done, I got an email from them which has a replacement cost for the fab and shipping (like $35USD). I believe they deactivate the old fab and issued me a new fab... got it is 2-3 days by snail mail. That was a $495 dollar software. DR studio is $995. BMD should make it replaceable.
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Tony Rivera

Blackmagic Design

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Re: key dongle lost

PostTue Aug 16, 2016 5:04 pm

Both Adams are correct. The Resolve dongle is your license and when that is lost, so is the access to the Studio version. You can contact your regions support office and see what can be done for you as far as a possible replacement.
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