Can’t install or uninstall

Getting started with a Blackmagic product? Ask questions here about setup and installation.
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Nckda02

  • Posts: 1
  • Joined: Thu May 11, 2023 3:08 pm
  • Real Name: Dave McKenna

Can’t install or uninstall

PostFri May 12, 2023 12:32 pm

Hello everybody
Somehow things did not install correctly and now if I try to reinstall or uninstall I get a message saying it can’t find the file ‘Desktop Video installer v12.4.1.msi”. Any ideas on how to get around this?
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Eric-Jan

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  • Joined: Tue Jul 24, 2018 11:58 pm
  • Location: The Netherlands, Haarlem
  • Real Name: Eric-Jan van den Bogaard

Re: Can’t install or uninstall

PostSat May 13, 2023 2:55 pm

Try to delete any files from the previous install by hand, and be sure you have a current and good windows installation, and download the latest Desktop Video Setup software, and try again.
Intensity Shuttle, ATEM Mini, Video Assist 5"(mini USB), Hyperdeck ShuttleHD,Analog to SDI mini-converter, software: Davinci Resolve 15 on Sierra, Resolve 18 on Catalina. (Using Apple OS 32 & 64 bit on different MacBook Pro's
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Stashman

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  • Joined: Sun Jun 18, 2023 6:29 pm
  • Real Name: Victor Aika

Re: Can’t install or uninstall

PostSun Jun 18, 2023 6:39 pm

I have tried this option. Deleted all files related to black magic in program files but it is still very much available in control panel. Every attempt to uninstall has failed.

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