Blackmagic Forum

Hi there,

I'm completely new to video editing, but everyone has been talking up DR and I downloaded it tonight. When it ran through the first process, it checked my system and all green checkmarks. But, when I load the program and import a video, the program works for a moment and then white screens and crashes.

Am I missing something? I uninstalled it and reinstalled and still the same issue. Someone said don't install the panels so I didn't as well and still nothing.

Any help would be really appreciated. Thanks!

Here is my system info too:

System Model: ROG Zephyrus G14
System Type: x64-based PC
Processor: AMD Ryzen 9 4900HS with Radeon Graphics, 3000 Mhz, 8 Core(s), 16 Logical Processor(s)
Installed Physical Memory (RAM): 16.0 GB
Total Physical Memory: 15.4 GB
Available Physical Memory: 8.66 GB
Total Virtual Memory: 27.4 GB
Available Virtual Memory: 12.6 GB
Page File Space: 12.0 GB
OS : Windows 11

Does it really have Radeon graphics and if so, please detail?

is this a current model ROG Zephyrus G14?

Hi there,

This is the: System Model ROG Zephyrus G14 GA401IV_GA401IV

All the other info I pulled from the system Info of the computer.

Any thoughts on why I'm crashing?

i am having the same issue. the program worked great for a while, then when rendering a file last week it would freeze, the eventually it would not open. I deleted it and reloaded it but the proplem persists. I am not able to open it. I tried all the tricks that youtube could offer. I went back to using openshot.

As Resolve doesn't secretly update, It's likely Windows did an update and that messed the GPU drivers.

Start by uninstalling the GPU driver completely and then to full install.. use the latest version of the driver for your GPU.