- Posts: 1
- Joined: Thu Nov 22, 2012 6:24 am
Hi Brian,
In my experience iPads and other tablets and portable devices can be a bit tricky to work with. They don't often report what video format they are outputting over HDMI, and it may output different formats to different monitors and capture devices, and then some may have HDCP protection.
If you are using a different generation iPad or a different HDMI adapter to what you had previously tested with the Intensity Pro, it's quite possible that you're seeing a compatibility issue with one or the other. If it's the same model and adapter, maybe there's a settings issue. I would suggest checking the various format settings, and make sure the Intensity Shuttle's input is set to HDMI. Checking with another HDMI device would also give you a better idea of whether it's just a problem with the iPad, or a more general HDMI issue. Typically if something works with the Intensity Pro, we would expect it to work with the Shuttle.
If you still get nowhere please get in contact with support in your region, as they may have some more tips. You can find the support numbers on the page here.