- Posts: 2
- Joined: Fri Nov 30, 2012 4:41 pm
Hello Kevin,
The Blackmagic should show up in your Device Manager under Sound, Video and Game Controllers.
A quick check to see if the Intensity is detected by the PC is to go to start\control panel\blackmagic control panel (make sure when in the Control Panel to be in Large or Small Icon View and not the Category View). If everything on the Blackmagic Control Panel is active, and you can chaneg/toggle settings, this is a good indication that the Intensity is detected on the PC and should work.
If all options here are grayed out, this means that the PC does not detect the Blackmagic. If this is the case, please shut down the PC and reseat the Intensity card, and/or try it on another slot. If it is still not detected, please give our support line a call or email us.