- Posts: 2
- Joined: Tue Jan 01, 2013 8:48 pm
Please help me. I have tried calling BMD on their support line but you cant even talk to representatives, you have a leave a message and wait for them to call you back. Well I have been waiting for two weeks and no one wants to help me. I am trying to stream PS3/360 gameplay online. But I mainly wanted to record my Halo4 clips in hd and make a montage in Sony Vegas.
*UPDATE* -Making progress. the shuttle now works with my tv, but it wont work with my computer monitor which is what i want to use it on. Could it be because the cord is hdmi to dvi? one end has an hdmi male side the other has a dvi male end. i only have 2 dvi ports on my monitor. no hdmi.
I have an Alienware x51 Desktop.
some specs
•3rd Generation Intel® Core™ i5-3330 processor (6M Cache, up to 3.0 GHz)
•Windows® 7 Home Premium, 64Bit, English
•8GB2 Dual Channel DDR3 SDRAM at 1600MHz
•1TB SATA 3Gb/s (7,200RPM) 32MB Cache
NVIDIA GeForce GT 545
has 2 usb 3.0 ports
The Shuttle is recognized in device manager. However when i plug in the output, which is an hdmi to dvi cord to my monitor, all I get is a purple screen. Even when nothing is plugged into the input. My Dell UltraSharp 23 inch only has dvi ports which is why i use Hdmi-Dvi cable. Any help would be greatly appreciated. I tried to download the drivers and it looks like I did, but maybe they arent in the right folder or something. And if anyone could tell me how to directly speak to a BMD Representative on the phone with out going thru their completely incompetent "leave a message for tech support" system that would be greatly appreciated. All i wanna do is use my intensity shuttle =[
*UPDATE* -Making progress. the shuttle now works with my tv, but it wont work with my computer monitor which is what i want to use it on. Could it be because the cord is hdmi to dvi? one end has an hdmi male side the other has a dvi male end. i only have 2 dvi ports on my monitor. no hdmi.
I have an Alienware x51 Desktop.
some specs
•3rd Generation Intel® Core™ i5-3330 processor (6M Cache, up to 3.0 GHz)
•Windows® 7 Home Premium, 64Bit, English
•8GB2 Dual Channel DDR3 SDRAM at 1600MHz
•1TB SATA 3Gb/s (7,200RPM) 32MB Cache
NVIDIA GeForce GT 545
has 2 usb 3.0 ports
The Shuttle is recognized in device manager. However when i plug in the output, which is an hdmi to dvi cord to my monitor, all I get is a purple screen. Even when nothing is plugged into the input. My Dell UltraSharp 23 inch only has dvi ports which is why i use Hdmi-Dvi cable. Any help would be greatly appreciated. I tried to download the drivers and it looks like I did, but maybe they arent in the right folder or something. And if anyone could tell me how to directly speak to a BMD Representative on the phone with out going thru their completely incompetent "leave a message for tech support" system that would be greatly appreciated. All i wanna do is use my intensity shuttle =[
Last edited by Squall5335 on Wed Jan 02, 2013 11:41 pm, edited 1 time in total.