- Posts: 3
- Joined: Wed Jan 09, 2013 2:53 pm
Do you have another Thunderbolt device you can test with the Thunderbolt port on the iMac that does not seem to be powering up the Intensity Shuttle? Ideally we'd like to rule out if the issue only follows the Intensity or if there is a larger problem at the system level.
Despite not showing up in System Preferences, in your System Information under Thunderbolt -> Port: Status: do you see anything connected there?
You may also want to visit our website to download the latest drivers as what came in the box may potentially be a bit older.
If you require more in depth assistance, you are also welcome to contact your nearest Support office directly to speak with someone. You can find this contact information via our website here: http://www.blackmagicdesign.com/company/