Blackmagic Forum

Intensity 4k - Desktop Video 10.9.10, 10.9.9 & 10.9.7
Windows 8.1 - 64bit
PCIe slot 2

Device responds and works in Resolve 14.2, and Avid MC 8.9.x but is unavailable in Blackmagic's Desktop Video Setup application. This is a problem since I can't make output conversions from HD to SD from Avid, and I cannot switch between my audio sources on the Intensity.

Workaround Solution:
10.9.5 still works, but is missing the bug fixes and improvements made in 10.9.7 and 10.9.9.

Same problem, same workaround. The Pro 4k is clearly recognized by my computer but there seems to be some sort of software hiccup.

These windows were captured running 10.9.7:







Even back on 10.9.5 it's listed as "currently unavailable" in this window, though it functions as intended.

<Bump> Updated first post to include continuing failure of 10.9.10 with the Intensity Pro 4K card.

This is a user forum guys, if you're hoping for a BMD fix you'll need report it via BMDs webpages.

Andrew Martin wrote:This is a user forum guys, if you're hoping for a BMD fix you'll need report it via BMDs webpages.

Yep. But reporting to BMD as a Technical Support issue doesn't allow anyone else to see what is going on, and at least for me, I prefer to see what other users are up to.

Hey Everyone,

I had the same issue and I figured out that it wasn't working for me because I disabled all of the Black Magic software in the startup section of task manager. Double check to make sure that it's all enabled.

Hey davbay1 I have to say THANK YOU VERY MUCH for taking the time to put the answer to my headaches! This was driving me crazy because I have the same problem and your solution work flawless.

You make my day! Again Thanks!

Davbay,

thanks a million for that hint...solved my problem too !
I'll write BM about it, must happen often, they should mention that in the manual.

Does NOT work for me...I see it in Device Manager as a single input and it works in vMix and other programs, but when I check 'show hidden devices', the second set is there, but not connected , and I do not know how to get it to connect.....This is really driving me up a wall

Same here. Tried different PCI slots. Tried Decklink 4k, Decklink monitor, Intensity 4. All have the same problem. The driver is loaded. It shows up in Resolve. Does not show in Desktop Video device or Media Express or Premiere. Capture in Resolve doesn't work. Rolled back Desktop 10.11 reinstalled, no change.
It worked before I changed cards, my best guess at this point is recent Windows updates.

hey guys,
this thread here did the trick for me:

viewtopic.php?f=18&t=68437

Autostart was deactivated for them BM items.
Cheers

davbay1 wrote:Hey Everyone,

I had the same issue and I figured out that it wasn't working for me because I disabled all of the Black Magic software in the startup section of task manager. Double check to make sure that it's all enabled.

davbay1, thank you so much! This issue has been plaguing me for ages and I came across this post which fixed my problem!

This worked well on me. Thanks bro.

I think I have had it with Blackmagic cards...I am switching to a better working and more reliable manufacturer....bye BM....hello Magewell

Hi all, I had the same problem with startup options disabled. Re-enabled them - still not working. So, found the desktop video folder in windows (program files (x86) for me) and run "CheckVersioPC" - told me I needed an update. Did it. Restart. Boom! Working. Go into Resolve and reselect Video out - restart Resolve.
Hope this helps
Iain

Iain McKenzie wrote:Hi all, I had the same problem with startup options disabled. Re-enabled them - still not working. So, found the desktop video folder in windows (program files (x86) for me) and run "CheckVersioPC" - told me I needed an update. Did it. Restart. Boom! Working. Go into Resolve and reselect Video out - restart Resolve.
Hope this helps
Iain

Desktop Video updater should trigger this software. Normally re-activating this will trigger it, unless you have a firewall, Antivirus or windows defender or something that is blocking it from working.