Page 1 of 1

Updated driver still cannot see Intensity Pro 4K.

PostPosted: Fri May 25, 2018 1:35 pm
by Melvin Chong
With the latest 10.10 driver update my Intensity Pro 4K still cannot be detected by Desktop Video Setup despite being successfully installed as indicated by Windows 10 device manager. What's going on, Blackmagic ?

Re: Updated driver still cannot see Intensity Pro 4K.

PostPosted: Fri May 25, 2018 6:33 pm
by Peter Benson
[quote="Melvin Chong"]With the latest 10.10 driver update my Intensity Pro 4K still cannot be detected by Desktop Video Setup despite being successfully installed as indicated by Windows 10 device manager. What's going on, Blackmagic ?[/Have you yet to provide comprehensive System specs, here?


Resolve Studio v14.3....014 | MiniMonitor via Kingston SD 5000T | DTV Setup 10.9.7 | Win10 x64 | HP Omen 17-an012dx w/Intel i7 7700HQ, 12GB DDR4, 1TB 7200 rpm, 500GB EVO 850, 2 x Samsung SSD T5, 8GB Radeon RX580 | Contour Designs Shuttle Pro 2 | Corsair K70 | Mackie MCU Pro | Softube Console 1 Mkii

Re: Updated driver still cannot see Intensity Pro 4K.

PostPosted: Fri May 25, 2018 9:31 pm
by Gregmex
Hi!
I have the same issue with the DeckLink Studio 4k which I published in another post. What is the latest version working for you? If you can, try the 10.9.5 (latest working for me), and then try the 10.9.7 (The one from where it's no more detecting the card, saying the same like you.